Millicent LaVern
Battle Creek,MI
Summary
Dynamic professional with a proven track record at Concentrix, excelling in team leadership and operational efficiency. Recognized for enhancing customer satisfaction through proactive problem-solving and implementing CRM tools. A fast learner with strong organizational skills, I thrive in collaborative environments, driving continuous improvement and fostering a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Student Worker
WMU Chemistry Department
01.2023 - Current
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Provided administrative support to ensure smooth office operations.
Team Leader, Sales Operations
Concentrix
09.2018 - 10.2023
- Led cross-functional teams to streamline sales processes and enhance operational efficiency.
- Developed training programs for new sales operations staff, improving onboarding effectiveness and reducing ramp-up time.
- Analyzed sales data trends to identify opportunities for process improvements and optimize resource allocation.
- Implemented CRM tools to enhance customer engagement and track sales performance metrics effectively.
- Drove initiatives focused on continuous improvement, leading to enhanced team productivity and morale.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
Education
Bachelor of Science - University Studies
Western Michigan University
Kalamazoo, MI12-2025
Skills
- Fast learner
- Teamwork and collaboration
- Problem-solving
- Friendly and professional
- Organized and efficient
- Attention to detail
- Computer skills
- Customer service
Timeline
Student Worker
WMU Chemistry Department
01.2023 - Current
Team Leader, Sales Operations
Concentrix
09.2018 - 10.2023
Bachelor of Science - University Studies
Western Michigan University