Millicent Manning
McKinney,TX
Summary
Dynamic and detail-oriented professional with a strong background in customer service that has been gained through multiple avenues. Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. Skilled in cash handling and team collaboration, consistently maintaining a welcoming environment and ensuring operational efficiency during peak hours.
Overview
4
4
years of professional experience
Work History
Restaurant Busser
L'Amitie
Denton, TX
04.2025 - 07.2025
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Sales Associate
Victoria Secret
Allen, TX
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Front of House Employee
Panda Express
Anna, TX
06.2021 - 05.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Education
No Degree -
Texas Woman's University
Denton, TXSkills
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Organization
- Initiative-taking
Timeline
Restaurant Busser
L'Amitie
04.2025 - 07.2025
Sales Associate
Victoria Secret
10.2024 - 01.2025
Front of House Employee
Panda Express
06.2021 - 05.2022
No Degree -
Texas Woman's University