Millicent Martinez
Greenfield,IN
Summary
Dedicated Customer Service professional with knowledge of pharmacy and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished and certified Pharmacy Technician with over 14 years of experience in retail and long term care pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Circle K
Greenfield, Indiana
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Pharmacy Technician
PharMerica
Castleton, IN
02.2021 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in QS 1 to include current information such as medications and insurance details.
Pharmacy Technician
Rx For Less
Indianapolis, IN
12.2020 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Technician
Cigna
Indianapolis, IN
08.2020 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Williams Brothers LTC
Fishers, Indiana
05.2016 - 06.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
PA Pharmacy Technician
United Health Group
Indianapolis, Indiana
10.2015 - 05.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Reviewed and verified customer information and insurance provider information.
Lead Pharmacy Technician-Control Room
Pharmakon LTC Pharmacy
Carmel, Indiana
06.2012 - 10.2015
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Restocked automated medication dispensing equipment.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
Associate of Applied Science - Pharmacy Technician
National College of Business And Tech-Lexington
Indianapolis06.2010
Diploma - Pharmacy Technician
National College of Business And Tech-Lexington
Indianapolis06.2008
Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Call Documentation
- Calm and Professional Under Pressure
- Information Inputting
- Telephone Management
- Customer Service and Assistance
- Inbound and Outbound Calling
- Answering Customer Questions via calls or emails
Certification
- Licensed Indiana Pharmacy technician - 67014339A
Timeline
Customer Service Representative
Circle K
02.2022 - Current
Pharmacy Technician
PharMerica
02.2021 - 02.2022
Pharmacy Technician
Rx For Less
12.2020 - 02.2021
Pharmacy Technician
Cigna
08.2020 - 12.2020
Pharmacy Technician
Williams Brothers LTC
05.2016 - 06.2020
PA Pharmacy Technician
United Health Group
10.2015 - 05.2016
Lead Pharmacy Technician-Control Room
Pharmakon LTC Pharmacy
06.2012 - 10.2015
Associate of Applied Science - Pharmacy Technician
National College of Business And Tech-Lexington
Diploma - Pharmacy Technician
National College of Business And Tech-Lexington
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