Summary
Overview
Work History
Education
Skills
Timeline
Generic

Millicent Martinez

Greenfield,IN

Summary

Dynamic team leader with a proven track record in enhancing customer engagement and operational efficiency at Walgreens. Demonstrated proficiency in computer applications and exceptional verbal communication, contributing to high customer satisfaction levels. Strong leadership skills combined with a commitment to accuracy ensure successful outcomes in fast-paced environments. Career objective focused on leveraging technical expertise to drive continuous improvement and team success.

Overview

13
13
years of professional experience

Work History

Shift Leader/Pharmacy Technician

Walgreens
Greenfield, IN
04.2023 - Current
  • Trained new employees, and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately, using POS software.
  • Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Prepared shift summary reports for the supervisor and pharmacist, and communicated regularly on goals and progress.
  • Optimized customer experience by delivering superior services, and effectively troubleshooting issues.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Customer Service Associate

Walgreens
Greenfield, IN
07.2022 - 04.2023
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs, or wants.
  • Informed customers about special promotions, and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.

Customer Service Representative

Circle K
Greenfield, IN
03.2022 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs, or wants.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining the details.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Handled customer inquiries and suggestions courteously and professionally.

Pharmacy Technician

PharMerica
Castleton, IN
02.2021 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Entered and processed patients' prescriptions into internal system
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information
  • Reviewed and verified customer information and insurance provider information
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Set up and modified patient profiles in QS 1 to include current information such as medications and insurance details

Pharmacy Technician

RX for less
Indianapolis, IN
10.2020 - 02.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Counted and labeled prescriptions with correct item and quantity
  • Stocked, labeled and inventoried medication to keep accurate records
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Entered and processed patients' prescriptions into internal system
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Collected co-payments or full payments from customers
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Reviewed and verified customer information and insurance provider information

Pharmacy Technician

Cigna/Accredo
Indianapolis, IN
08.2020 - 11.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

Pharmacy Technician

Williams brothers LTC
Fishers, IN
05.2016 - 07.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Stocked, labeled and inventoried medication to keep accurate records
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information
  • Reviewed and verified customer information and insurance provider information
  • Resolved non-routine issues like third party billing, computer system and customer service issues

PA pharmacy technician

United Health Group
Indianapolis, IN
10.2015 - 05.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Entered and processed patients' prescriptions into internal system
  • Reviewed and verified customer information and insurance provider information

Lead Pharmacy Technician

Pharmakon
Carmel, IN
06.2012 - 10.2015
  • Stocked, labeled and inventoried medication to keep accurate records
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Restocked automated medication dispensing equipment
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers

Education

Associates degress - pharmacy technician

National college of business and technology
Castleton, IN
06.2010

Diploma - Pharmacy technician

Nation collage of business and technologu
Castleton, IN
06.2008

Skills

  • Customer Engagement
  • Strong Verbal and Written Skills
  • Proficient in Computer Applications
  • Excel Proficiency
  • Team Leadership Skills
  • Proficient in Microsoft Word
  • Prioritization and Time Management
  • Sales and upselling

Timeline

Shift Leader/Pharmacy Technician

Walgreens
04.2023 - Current

Customer Service Associate

Walgreens
07.2022 - 04.2023

Customer Service Representative

Circle K
03.2022 - 10.2022

Pharmacy Technician

PharMerica
02.2021 - 02.2022

Pharmacy Technician

RX for less
10.2020 - 02.2021

Pharmacy Technician

Cigna/Accredo
08.2020 - 11.2020

Pharmacy Technician

Williams brothers LTC
05.2016 - 07.2020

PA pharmacy technician

United Health Group
10.2015 - 05.2016

Lead Pharmacy Technician

Pharmakon
06.2012 - 10.2015

Associates degress - pharmacy technician

National college of business and technology

Diploma - Pharmacy technician

Nation collage of business and technologu

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Millicent Martinez