Millicent Pierre
The Bronx,NY
Summary
Yearly Concessions manager with a strong history of leading high-performance teams in order to meet and exceed sales, service and operational expectations. Diligent about engaging wherever the help is needed, managing product and keeping teams productive and motivated. Super focused on driving venue growth with proactive and strategic approaches. Im also a team player, anything for us to stay ahead and become more successful. Seasoned Concessions Manager with comprehensive background in food service operations and customer service management. Experienced in leading teams, managing inventory, and ensuring compliance with health and safety regulations. Strong communication skills, adept at developing effective relationships with staff and customers to improve overall satisfaction levels. Notable for improving efficiency while maintaining the highest quality of service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concessions Manager
Aramark
Queens, NY
03.2024 - Current
- Was responsible for maintaining accurate inventory, sales, and profits on a month-to-month basis.
- Boosted team performance and morale by improving training and sales strategies.
- Established procedures for receiving payment from customers in credit card and debit card transactions.
- Resolved customer complaints in a professional manner.
- Delegated work to staff, setting priorities and goals in a proper timeframe.
- Ensured compliance with all DOH health code regulations and company policies.
- Teach the proper alcohol training classes, and enforce the proper ballpark policies.
- Strong eye for detail, and organization.
Area Supervisor
Aramark
Queens, NY
03.2016 - Current
- Oversaw daily operations on multiple locations within the ballpark.
- Made sure everyone was in the proper work attire.
- Counted, balanced registers and products being sold in the venue.
- Directed and supervised staff performance.
- Provided leadership, insight, knowledge on operations and mentoring to newly hired employees.
- Trained, managed and motivated employees to promote professional skill development.
- Attended to any guest issues to the best of my abilities.
Lead Cashier
Aramark
Queens, NY
03.2016 - 11.2022
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Trained new team members on cash register operation, and customer services.
- Verified customer age requirement for alcohol purchases.
- Increased sales opportunities by upselling products, using creativity and persuasion methods.
- Answered customer questions and provided ballpark information.
Education
GED -
The Door
The Bronx, NY03.2010
Some College (No Degree) - Emergency Medical Technology
Brough Manhattan Community College
East New York, NYSkills
- Delegation and supervision
- Multitasking and prioritizing
- Employee training
- Positive and upbeat
- Willingness to Learn
- Problem anticipation and resolution
- Critical thinking
- Handling complaints and inquiries
- Inventory-controlled management
- Team player
Affiliations
- Supervisor of the year of 2022
- Supervisor for the month of October 2022
Certification
- Team certified
- Team Trainer
- Food Handlers
Languages
English
Professional
References
References available upon request.
Timeline
Concessions Manager
Aramark
03.2024 - Current
Area Supervisor
Aramark
03.2016 - Current
Lead Cashier
Aramark
03.2016 - 11.2022
GED -
The Door
Some College (No Degree) - Emergency Medical Technology
Brough Manhattan Community College
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