Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Preference
GeneralManager

MILLICENT RAGLAN

New Rochelle,NY

Summary

Dedicated and compassionate Certified Clinical Medical Assistant graduate seeking a Patient Care Associate role. Certified EKG and Phlebotomy Technician. Demonstrated 15+ years of leadership, delivering excellent customer service, fostering teamwork, and ensuring a safe work environment.

Overview

1
1

New Medical Assistant Graduate

4
4

CCMA, CET, CNA, CPT Certifications

Work History

General Manager

Flavas International Grill
01.2010 - Current
  • Oversee daily restaurant operations, including staff supervision, inventory management and vendor synergy.
  • Adapt quickly to unexpected staffing or customer-related challenges.
  • Managed daily work schedules, workflow, and supported the employees and customers in a safe environment.
  • Maintain excellent customer service and teamwork, and resolve issues immediately.
  • Ensure compliance with Health Department and other government regulations with excellent scores.

Clinical Internship

YGM International Wound Care
06.2025 - 09.2025
  • Completed clinical internship, supporting providers and patients' in clinical and administrative functions.
  • Welcomed and verified patients' identity, documented demographics, insurance card, and medical history.
  • Proficient in obtaining and documenting the patients' vital signs, height, weight, and vision tests.
  • Collected and labeled specimens, performed blood draws, performed EKG tests, and routine screenings.
  • Sterilized equipment, prepared room for scheduled patients, and organized supplies.
  • Scheduled and canceled in-person/telehealth appointments using the Electronic Health Record System.

Education

Certificate - Medical Assistance

Westchester School for Medical & Dental Assistant
Ardsley, NY
09.2025

AAS Degree - Hospitality Management

LaGuardia Community College
Queens, NY
01.1994

Skills

  • Vital signs assessment
  • Specimen Handling
  • EKG Testing
  • Phlebotomy
  • Time management
  • EHR Scheduling
  • Filing and Data Entry
  • HIPAA Compliance
  • Infection control protocols
  • Medical Documentation
  • Organizational skills
  • Managing customer inquiries

Certification

  • Certified Clinical Medical Assistant, NHA CCMA, 2025
  • Certified EKG Technician, NHA CET, 2026
  • Certified Phlebotomy Technician, NHA CPT, 2025
  • Certified Nursing Assistant, NY, 2025
  • Basic Life Support (AHA) and First Aid, 2025

Timeline

Clinical Internship

YGM International Wound Care
06.2025 - 09.2025

General Manager

Flavas International Grill
01.2010 - Current

AAS Degree - Hospitality Management

LaGuardia Community College

Certificate - Medical Assistance

Westchester School for Medical & Dental Assistant

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Healthcare benefitsWork-life balance