MILLICENT THORNHILL
Administrative Professional
Harare,Harare
Summary
Administrative Professional with over 10 years in administrative roles and client relations. Dedicated to improving customer loyalty and business outcomes through effective leadership.
Overview
19
19
years of professional experience
Work History
Senior Administrator
Tutorial Home Senior School
05.2024 - Current
- Ensuring high service standards by overseeing daily office operations, managing a team of 5 to support over 300 students and families
- Increased student enrolment by over 200 by implementing efficient application procedures
- Maintaining accurate records for 1,200+ students, ensuring compliance with privacy regulations
- Implemented administrative systems that reduced response times to inquiries by 30%, effectively handling an average of 50 weekly inquiries from students and parents
- Coordinating all internal and external communications, ensuring timely dissemination of essential information to staff and stakeholders
Financial Coordinator
DeVere Group
07.2021 - 11.2021
- Retained clients by leading 15+ weekly meetings with potential and existing clients to address their needs
- Increased client satisfaction scores by 20% through proactive communication
- Maintained 100+ client records with 100% confidentiality compliance
- Responded to inquiries from 50 high-net-worth clients providing customized information on financial products and services
Credit Controller
Zimbabwe Trade Exchange
07.2014 - 10.2020
- Managed debtor accounts, clearing all overdue payments within one year and implemented a vetting system that minimized new overdue accounts
- Evaluated credit ratings for over 200 clients, leading to informed decisions that minimized financial risk and improved cash flow
- Trained and mentored 2 assistants in credit control processes
- Compiled & reported on receivables, & provided management with actionable insights for financial planning
Receptionist/Sales Rep
Directory Publishers
03.2011 - 03.2013
Receptionist/PA
Superior Airbrakes
01.2006 - 06.2006
Education
Diploma - Secretarial
B.I.C Academy
5 Ordinary Level Passes - Mathematics, English Language
Skills
Administrative support
Office management
Minute taking
Resolution extraction
Customer service
Reception management
Reports preparation
Document preparation
Records management
Inventory management
Strategic thinking
Planning
Client relationship management (CRM)
Data analysis
Reporting capabilities
Value Proposition
- Exceptional communication skills, demonstrating clarity and professionalism in interactions.
- Detail-oriented and deadline-driven with vast experience in delivering high-quality results on time.
- Expertise in managing scheduling & logistics for executives, including agendas and travel arrangements.
- Strong organizational skills, maintaining professionalism and confidentiality in communications.
- Extensive experience in developing effective administrative systems that enhance productivity.
- Proficient documentation skills for creating high quality reports and technical documents.
- Multi-project management ability, balancing priorities to ensure high-quality outcomes.
Personal Information
- Age: 35
- Driving License: Class 2
Key Areas Of Expertise
- Administrative support and office management
- Minute taking and resolution extraction
- Customer service and reception management
- Reports and document preparation
- Records and inventory management
- Strategic thinking and planning
- Client relationship management (CRM)
- Data analysis and reporting capabilities
Timeline
Senior Administrator
Tutorial Home Senior School
05.2024 - Current
Financial Coordinator
DeVere Group
07.2021 - 11.2021
Credit Controller
Zimbabwe Trade Exchange
07.2014 - 10.2020
Receptionist/Sales Rep
Directory Publishers
03.2011 - 03.2013
Receptionist/PA
Superior Airbrakes
01.2006 - 06.2006
Diploma - Secretarial
B.I.C Academy