Summary
Overview
Work History
Education
Skills
Work Availability
Quote
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Hi, I’m

Millicent Williams

managament
Miami,FL
Millicent Williams

Summary

Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Self-motivated Asst.produce contender recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries. Enthusiastic Produce Clerk skilled in organizing merchandise and creating appealing product displays. Dedicated and driven to address challenges and develop creative solutions. Offering experience in customer-facing roles. Productive Produce Clerk versed in receiving stock, unpacking items and checking for damage. Courteous and attentive team player commended for prompt response to directives. Customer-oriented sales professional with 19 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level asst.manager position to help launch career while achieving company goals. Hardworking and reliable contender with strong ability in managering. Offering my great managering skills and leadership. Highly organized, proactive and punctual with team-oriented mentality.

Overview

23
years of professional experience

Work History

Publix Grocery Store
Miami, FL

Produce Clerk
09.2016 - Current

Job overview

  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Greeted customers and offered to help locate produce items.
  • Rotated stock to maintain freshness.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Opened boxes and stocked products in appropriate sections.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Followed instructions to properly arrange merchandise items.
  • Checked prices and located products for customers.
  • Answered shopper questions regarding shelf life and appropriate produce storage.
  • Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
  • Assessed floor displays to restock merchandise.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Demonstrated familiarity with department products to help customers in selecting items.
  • Assisted customers with product, promotion and policy information.
  • Identified and quickly handled spill clean-up.
  • Updated pricing and sales signs to promote merchandise.
  • Maintained current and accurate inventory with cycle counts and audits.

Zaxbys Resturant
Marietta, GA

Cashier
07.2015 - 09.2016

Job overview

  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Lowes Home Improvment
Tuscaloosa, AL

Department Manager
11.2006 - 11.2015

Job overview

  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

La Quinta
miami, fl

Front Desk Receptionist
06.2000 - 05.2006

Job overview

  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Completed all tasks in compliance with company policies and procedures.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Miami Jackson Senior High School
Miami, FL

High School Diploma
06.1988

University Overview

Skills

  • Store appearance
  • Supermarket stocking
  • Skid breakdown
  • Grocery standards
  • Product knowledge
  • Training and mentoring
  • Food preparation
  • Basic math
  • Team management
  • Problem resolution
  • Multitasking
  • Good work ethic
  • Supervision & leadership
  • Organizational skills
  • Product displays
  • Flexible schedule
  • Price checking
  • Stocking and replenishing
  • Performance improvement
  • Management interaction
  • Hospitality service expertise
  • Cleaning and sanitation
  • Retail Sales
  • Written and oral communication
  • Product processing
  • Food preparation and safety
  • Operations support
  • Customer Response
  • Safety processes and procedures
  • Retail materials management
  • Inventory audits
  • Pricing strategies
  • Store appearance
  • Merchandising
  • Warehouse safety
  • Warehousing functions
  • Stock management
  • Inventory monitoring
  • Cleaning procedures
  • Customer relationships
  • Forecasting skills
  • Shipping and receiving
  • Product restocking
  • Forklift safety and operation
  • Retail merchandising
  • Inventory management
  • Shipping procedures understanding
  • Shelving of products
  • Order fulfillment
Availability
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Quote

Rule No. 1: Never lose money. Rule No. 2: Never forget rule No.1
Warren Buffett

Timeline

Produce Clerk
Publix Grocery Store
09.2016 - Current
Cashier
Zaxbys Resturant
07.2015 - 09.2016
Department Manager
Lowes Home Improvment
11.2006 - 11.2015
Front Desk Receptionist
La Quinta
06.2000 - 05.2006
Miami Jackson Senior High School
High School Diploma
Millicent Williamsmanagament