MILLICENT W SAGO
Burlington,IA
Summary
Highly experienced,dependable,self driven Credit professional with over 11 + years of experience in Micro Financing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Quality control professional with robust background in ensuring product integrity and compliance. Skilled in analytical testing, process optimization, and documentation. Strong focus on team collaboration and adaptability to changing needs. Reliable and driven to achieve consistent, high-quality results. Proficient in identifying defects, maintaining safety standards, and utilizing quality management systems. Known for fostering teamwork.
Overview
21
21
years of professional experience
Work History
Quality Control Technician
Western Smoke House
05.2023 - Current
- Collaborate with production staff to improve processes, reduce defects and optimize quality.
- Track and analyze product quality data to identify trends and insights.
- Improve communication between departments by acting as a liaison between teams on quality matters.
- Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
- Enhance customer satisfaction by identifying and rectifying defects before products reached market.
- Collaborate with production team to refine processes, resulting in higher quality outputs.
- Improved product reliability with thorough quality assessments and feedback to production team.
- Ensure product quality met industry standards by conducting detailed inspections and performing rigorous testing.
- Liaise between quality control and other departments , providing updates and consultation.
- Increase efficiency in testing process
- Reduce time needed for quality control inspections through process optimization, without compromising thoroughness.
- Review production processes and identify potential quality issues.
- Perform tests and inspections to conform to established standards.
- Maintain quality documentation and records for conformance with relevant standards.
- Propos corrective actions to address recurring quality issues.
- Test and evaluate product precision against specifications to reduce discrepancies.
- Help uncover and fix production problems in order to reduce overall defect rates.
- Reduce customer complaints by proactively addressing potential issues before products left the facility.
- Report problems and concerns to management.
- Record and organize test data for report generation and analysis.
Sanitation Supervisor
FIRST CAPITAL BAKING
12.2022 - 05.2023
- Maintained high cleanliness standards with regular inspections, ensuring adherence to regulations.
- Managed chemical inventory, ensuring safe storage and handling practices were followed at all times.
- Reduced downtime during production changeovers with efficient coordination of sanitation crew members'' tasks during each shift transition period.
- Ensured timely completion of sanitation tasks through effective communication and teamwork amongst staff members.
- Promoted a positive work environment within the sanitation department by recognizing exceptional performances from team members.
- Enhanced workplace safety by implementing and enforcing sanitation policies and procedures.
- Streamlined waste disposal process for increased efficiency and reduced environmental impact.
- Developed comprehensive training programs for new hires, promoting a culture of safety and compliance.
- Improved overall facility hygiene by conducting thorough audits and addressing areas of concern promptly.
- Increased operational efficiency with routine maintenance checks on sanitation equipment, identifying necessary repairs or replacements early on.
- Created detailed sanitation schedules, delegating tasks to team members accordingly.
- Reduced cross-contamination risks by training employees on proper cleaning techniques and equipment usage.
- Evaluated employee performance regularly, providing constructive feedback to facilitate growth within the team.
- Led training in sanitation and cleaning practices.
- Supervised and directed daily work
- Stored chemicals in compliance with regulations.
- Cultivated professional working relationships with peers and supervisors.
Quality Control Technician
FIRST CAPITAL BAKING
10.2022 - 05.2023
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Developed and implemented quality control processes to meet product standards.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
- Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
- Reduced product return rates, meticulously examining each item for adherence to quality specifications.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Recorded and organized test data for report generation and analysis.
- Conducted investigations into questionable test results.
Customer Care Executive
ARONA HOME ESSENTIAL
08.2021 - 09.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Streamlined customer support processes for improved call handling times and resolutions.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Increased team productivity, optimizing scheduling and workload distribution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Quality Control Technician
Shearers Foods
04.2020 - 03.2021
- Executed corrective actions when test controls were outside specified limits.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Safeguard customer requirements as well as product quality standards by delivering support.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Inspected products and compared against standards to meet regulatory requirements.
Branch Coordinator
Platinum Credit Limited-Kenya
08.2014 - 03.2018
- Boosted revenue and grew sales team personnel .
- Met deadlines by proactively managing individual and team tasks and implementing processes.
- Maintained confidentiality of company's records and client information to prevent mishandling of data and potential breaches.
- Increased new company relationships within local community through execution of quarterly promotions.
- Identified and capitalized on community business opportunities with effective networking.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Reviewed financial statements .
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Engaged employees in business processes with positive motivational techniques.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Resolved escalated customer issues and boosted retention rates
- Evaluated loan applications against outline specifications to approve, reject or recommend adjustments files
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Credit Officer
Platinum Credit Limited- Kenya
12.2010 - 08.2014
- Adhered to company's standards and government lending guidelines for loan services.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Organized,interpreted and finalized loan applications for underwriter review.
- Monitored accounts for signs of fraud and non-payment issues.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Sales Executive
Platinum Credit LLimited -Kenya
08.2006 - 11.2010
- Established and maintain accounts , expanding territory .
- Surpassed growth targets and revenue projections by coordinating and planning product sales.
- Executed successful budget, talent and sales campaign development.
- Maintained book of business .
- Listened closely to customer needs and ascertained appropriate solutions within expected price range.
Sales Representative
MADISON INSURANCE
01.2005 - 07.2006
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demand
Education
High School Diploma -
MaryHill High School
Associate of Arts - Business Management
Kenya Institute of Management
Some College (No Degree) -
Collage of Proficiency
Skills
- Excellent communication,verbal and written
- Team Building
- Organization
- Regulatory Compliance
- Problem Resolution
- Budgeting
- Data Entry
- Business Operations
- Analytical reasoning
- Customer Service & Relation
- Collateral risk
- Credit validations
- Documentation preparation
- Cost control and reduction
- Computer skills
- Excellent work ethic
- Interpersonal Communication
- Staff Management
- Sales professional
- Product inspection
- Visual inspection
- Equipment calibration
- Inspections and reviews
- Workplace safety
- Test method validation
- Documentation skills
- Auditing techniques
- Product sampling
- Calibration standards
- Data interpretation
- ISO standards
- Testing protocols
- Sampling methods
- Testing procedures
- Chemical handling
- Quality management systems
- Line inspection
- GMP auditing
- Quality control coordination
- Testing efficiency
- Attention to detail
- Quality issue identification
- Quality control data compilation
- Safety compliance
- Time management
- Statistical analysis
Timeline
Quality Control Technician
Western Smoke House
05.2023 - Current
Sanitation Supervisor
FIRST CAPITAL BAKING
12.2022 - 05.2023
Quality Control Technician
FIRST CAPITAL BAKING
10.2022 - 05.2023
Customer Care Executive
ARONA HOME ESSENTIAL
08.2021 - 09.2022
Quality Control Technician
Shearers Foods
04.2020 - 03.2021
Branch Coordinator
Platinum Credit Limited-Kenya
08.2014 - 03.2018
Credit Officer
Platinum Credit Limited- Kenya
12.2010 - 08.2014
Sales Executive
Platinum Credit LLimited -Kenya
08.2006 - 11.2010
Sales Representative
MADISON INSURANCE
01.2005 - 07.2006
Associate of Arts - Business Management
Kenya Institute of Management
Some College (No Degree) -
Collage of Proficiency
High School Diploma -
MaryHill High School
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