Millie-Anne Fogg
Warrington,Cheshire
Summary
I am a highly skilled professional with expertise in customer service, sales, and high-volume investigations. I can demonstrate strong problem-solving abilities, excellent communication techniques, and a positive, approachable demeanour. I am experienced in public speaking, multi-agency collaboration, and personal safety training. I am committed to delivering exceptional results through effective teamwork and strategic thinking.
Overview
7
7
years of professional experience
61
61
years of post-secondary education
1
1
Certification
Work History
Police Constable
Cheshire Police
Warrington, Cheshire
09.2023 - Current
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Enhanced community safety by conducting regular patrols.
- Fostered public trust by maintaining high ethical standards and transparency.
- Carried out thorough investigations into reported incidents, resulting in accurate case files and charges from CPS.
- Maintained a positive attitude whilst working in high stress situations.
- Maintained clear communication between victims, suspects and other colleagues during every interaction.
- Served as the main point of contact for all victim queries, resolving them effectively and advising them where appropriate
Customer service advisor
Scottish Power
Warrington, Cheshire
01.2023 - 09.2023
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Provided detailed information about products and services to potential customers.
- In charge of explaining the billing process and bills to customers and answering queries relating to this.
- Achieved sales targets with focused customer engagement.
- Discussed customer vulnerability and provided appropriate solutions/sign posting.
- Supported customers who could not afford to pay for their gas and electric by giving them alternative solutions.
Graduate sales executive
Zuto
Manchester, Merseyside
05.2022 - 01.2023
- I supported all customers through buying a car from start to finish using my great customer service skills I have developed over time and my communication skills.
- I had to manage my time effectively and organize my ‘pipeline' to achieve the best results for the company ad my own personal goals.
- Always be knowledgeable about all the products and services we sell to give the customers the best experience possible.
- Supporting all team members and treating their customers the exact same – helping them achieve their targets and goals.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Assistant sales manager
Betfred
Warrington, Cheshire
08.2021 - 05.2022
- Implemented promotional offers to increase sales revenue.
- Trained new staff members in sales procedures and company policies.
- Assisted in managing the store during peak hours, ensuring efficient operations.
- Undertook administrative tasks to support daily operations of the store.
- Handled customer queries and complaints professionally, resulting in repeat business.
- Adhered to the company's Think 21 policy.
- Managed the cash control and banking procedures within the store
Team Leader
Subway
Liverpool, Merseyside
02.2021 - 08.2021
- In charge of opening and closing the restaurant. This includes performing all opening duties each morning.
- Monitoring the performance of each sandwich artist and ensuring that they are working in the best standards.
- Planning how much food preparation needs to be completed based for each day according to usage patterns.
- Used a POS computer system to take orders, handle cash and card transactions and track food waste.
- Complete a daily stock take and correctly count the safe on a close shift.
Front of house
Casa Mexica
Warrington, Cheshire
07.2020 - 12.2020
- Ensured smooth operations by effectively managing front of house duties.
- Completed a food safety level 2 qualification.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Delivered exceptional customer service, strengthening brand reputation.
- Promoted new menu items to increase sales.
- Maintained workspace cleanliness, ensuring optimal working conditions.
Crew Member
Mcdonalds
Warrington, Cheshire
01.2018 - 07.2019
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Generated repeat business through exceptional customer service.
- Handled cash and credit transactions accurately and efficiently.
- Accepted card, cash and cheque payments in POS register system.
- Worked within a large team during the peak hours whilst maintaining a high standard of customer service and communication
Education
Bachelor of Science - Policing and Criminal Investigation
University of Chester
Warrington 09.2019 - 07.2022
A-Levels - Business studies
Hope Academy Sixth Form
Newton-Le-Willows 09.2017 - 07.2019
A-Levels - Sports Studies
Hope Academy Sixth Form
Newton-Le-Willows 09.2017 - 07.2019
A-Levels - Applied Science
Hope Academy Sixth Form
Newton-Le-Willows 09.2017 - 07.2019
GCSEs - English Literature
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - English Language
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Maths
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - History
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Photography
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Film Studies
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Religious studies
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Biology
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Physics
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Chemistry
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
GCSEs - Spanish
Hope Academy
Newton-Le-Willows 09.2012 - 07.2017
Skills
- Positive and approachable
- Customer service and sales proficiency
- Excellent communication techniques
- Strong problem solver
- Personal safety training
- Public speaking
- Multi-agency working
- High-volume investigations
Affiliations
- Cake Making
Certification
- Full driving licence
References
References available upon request.
Timeline
Police Constable
Cheshire Police
09.2023 - Current
Customer service advisor
Scottish Power
01.2023 - 09.2023
Graduate sales executive
Zuto
05.2022 - 01.2023
Assistant sales manager
Betfred
08.2021 - 05.2022
Team Leader
Subway
02.2021 - 08.2021
Front of house
Casa Mexica
07.2020 - 12.2020
Bachelor of Science - Policing and Criminal Investigation
University of Chester
09.2019 - 07.2022
Crew Member
Mcdonalds
01.2018 - 07.2019
A-Levels - Business studies
Hope Academy Sixth Form
09.2017 - 07.2019
A-Levels - Sports Studies
Hope Academy Sixth Form
09.2017 - 07.2019
A-Levels - Applied Science
Hope Academy Sixth Form
09.2017 - 07.2019
GCSEs - English Literature
Hope Academy
09.2012 - 07.2017
GCSEs - English Language
Hope Academy
09.2012 - 07.2017
GCSEs - Maths
Hope Academy
09.2012 - 07.2017
GCSEs - History
Hope Academy
09.2012 - 07.2017
GCSEs - Photography
Hope Academy
09.2012 - 07.2017
GCSEs - Film Studies
Hope Academy
09.2012 - 07.2017
GCSEs - Religious studies
Hope Academy
09.2012 - 07.2017
GCSEs - Biology
Hope Academy
09.2012 - 07.2017
GCSEs - Physics
Hope Academy
09.2012 - 07.2017
GCSEs - Chemistry
Hope Academy
09.2012 - 07.2017
GCSEs - Spanish
Hope Academy
09.2012 - 07.2017
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