Millie A. Thomas
Meridianville,Alabama
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Diligent Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
10
10
years of professional experience
Work History
Suspervisor
Family Dollars
01.2022 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Technical Support Advisor
Kelly Connect
08.2020 - 01.2022
- Company Overview: Apple Support
- My job is to take inbound calls to support customers who's having issues with their Apple product
- My job is to troubleshoot, assist in activation, my job is to ensure customers of billing and charges on their account
- My job is also to provide customers with knowledge about their Apple product
- Apple Support
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Customer Service Representative-Temp Assignment
Williams Sonoma Inc
01.2020 - 08.2020
- My job is too Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
- Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sykes
06.2017 - 12.2019
- My job as a CSR at Sykes consisted of inbound and outbound calls pertaining to Bank of America clients
- I answered questions and found solutions to meet the need of the customer
- I also opened and closed various of accounts for customers
- I also examined calls to ensure that the employees were following the correct procedures and guidelines for call handling
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Title Cash
03.2016 - 01.2018
- My job at Title Cash was to assist customers in any way possible ensuring that they are satisfied completely
- My role as a Customer Service Representative was to greet every customer with a warm and friendly smile, assisting in the preparation of customer transactions such as Title and Payday loans, make daily bank deposits, maintaining customer files and collecting on past due accounts, marketing and cash handling while keeping a balanced drawer
- Building customer relations
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Automotive Production Worker
Lear Corporations
10.2014 - 01.2016
- Company Overview: Mercedes
- My job was to assemble parts on assigned line, ensure the highest level of product quality while following proper packaging procedures of finished products
- My job was to also to maintain a clean and organized work area and follow all established safety procedures and protocols
- It was also my job to perform other duties as assigned
- Mercedes
- Maintained organized work area by cleaning and removing hazards.
- Organized work to meet demanding production goals.
Education
Associate of Science - Associates of Sciences-Medical Adminstrative Assis
Ultimate Medical Academy
Clearwater, FL10-2023
Diploma -
Keith High School
Orrville, AL02.2014
Skills
- Very Professional
- Excellent Cash Handling Skills
- Microsoft Word
- Outlook
- Excel
- Power Point
- Excellent communication skills
- Dependable
- Hardworking
- Well Organized
- Highly Motivated
- Produce to Create Sales
- Self-Willingness
- Positive Attitude
- Outgoing
- Team Player
- Monitoring
- Critical Thinking
- Time Management
- Operation Monitoring
- Complex Problem Solving
- Operation and Control
- Quality Control Analysis
- Production and Processing
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Schedule development
- Project management
- Policy enforcement
- Project planning
- Priority management
- Conflict resolution
- Inventory oversight
- Negotiation
- Avaya
- Microsoft
- Cisco
- Nice
- EHR Systems
- Net Suite
- Java
- Kronos
- HCM
- CRM
- Procurement Software
- Excel
- Word
References
RECEIVED UPON REQUEST
Timeline
Suspervisor
Family Dollars
01.2022 - Current
Technical Support Advisor
Kelly Connect
08.2020 - 01.2022
Customer Service Representative-Temp Assignment
Williams Sonoma Inc
01.2020 - 08.2020
Customer Service Representative
Sykes
06.2017 - 12.2019
Customer Service Representative
Title Cash
03.2016 - 01.2018
Automotive Production Worker
Lear Corporations
10.2014 - 01.2016
Diploma -
Keith High School
Associate of Science - Associates of Sciences-Medical Adminstrative Assis
Ultimate Medical Academy
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