MILLIE AVOLETTA
Moreland,GA
Summary
Dedicated and dependable customer service professional seeking to leverage excellent customer communication skills and problem-solving abilities to provide customer satisfaction and support in a dynamic team environment. Eager to provide exceptional service, resolve customer issues efficiently, and contribute to the success of a team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant – Water System Field Operations
Fayette County
08.2024 - Current
- Assists with inventory database entry.
- Hybrid: Remote & In-Office
- Initiates purchase requisitions, invoices and accounts payable.
- Document processes, configurations, and client feedback for continuous improvement.
- Provides administrative support to department personnel.
- Prepares daily worksheets; prepares monthly and annual reports
- Collaborate with internal teams (e.g., project managers, engineers, analysts) to ensure smooth execution.
- Assist in the end-to-end implementation of solutions, ensuring alignment with client requirements.
- Processes department payroll.
- Manage Backflow program and collaborate with third party company to maintain records, send notification to customers for testing and repairs.
Public Safety Dispatch Supervisor
City Of Wasilla
10.2014 - 05.2024
- Supervised team of 24 employees and provided training focused on maximizing overall performance.
- Dispatched for Alaska State Troopers, Wasilla Police Department and Matsu Borough EMS & Fire. Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Enhanced callers’ satisfaction by promptly addressing concerns and obtaining accurate information for prompt LE, medical or fire response.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked efficiently and effectively with 5 different programs simultaneously to obtain history, location coordinates, and dispatch calls and accurately maintain records.
- Created cross-functional collaboration with outside agencies such as Judicial Services, Animal Control, Probation, AK Railroad and State Emergency Operation Center.
- After hours court responsibilities - warrant entry and removal, DVPO entry and updates. NCIC YQ/YR, Locate responses and entry.
Lead Licensed Veterinary Technician
Far Country Animal Hospital
11.2005 - 11.2012
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities in emergency hospital environment.
- Triaged emergency walk-ins appropriately and efficiently to minimize further trauma to patients.
- Assisted with critical surgeries - prepping, anesthesia monitoring and patient recovery.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Calculated and administered drugs for surgical cases with supervision of veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels for sterility and cleanliness.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Client education - products, preventive care and procedures.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health, wellness and treatment plans.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Enhanced customer satisfaction by promptly addressing concerns, updating on patient status and providing financial updates.
- Maintained detailed records of customer services, ensuring proper follow-up ensuring customer and patient retention.
Education
High School Diploma -
Clifton High School
Clifton, NJVeterinary Technology
Bergen Community College
Paramus, NJSkills
- Professional
- Phone Etiquette
- Verbal and Written Communication
- Critical Thinking
- Prioritization
- Strong Multi-tasking Skills
- Time Management
- Creative Thinking
- Risk Management
- Attention to Detail
- Employee Training and Development
- Team Collaboration
Certification
- Certified in EMD and EFD
- Certified in CPR
- Certified in Alaska Public Safety Information Network (APSIN)
- Member of Association of Public Safety Communication Officials (APCO)
LANGUAGES
Spanish
Native or Bilingual
Timeline
Administrative Assistant – Water System Field Operations
Fayette County
08.2024 - Current
Public Safety Dispatch Supervisor
City Of Wasilla
10.2014 - 05.2024
Lead Licensed Veterinary Technician
Far Country Animal Hospital
11.2005 - 11.2012
Veterinary Technology
Bergen Community College
High School Diploma -
Clifton High School
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