Millie Broussard
Lock Haven
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
Work History
Receptionist
Susquehanna Eye Associates
01.2025 - Current
- Managed multi-line phone system, directing calls to appropriatly.
- Greeted visitors and clients, providing information and ensuring a welcoming environment.
- Coordinated scheduling for meetings and appointments, optimizing calendar utilization.
- Maintained accurate records of incoming and outgoing correspondence, enhancing documentation processes.
- Assisted with administrative tasks, including filing, data entry, insurance verification
Dental Assistant
Williamsport Dental & Dentures
09.2022 - 01.2025
- Preparing patients for appointments, educating them on oral health, and maintaining patient records.
- Assisting dentists during procedures, such as fillings and extractions, and performing basic dental procedures.
- Performing administrative tasks, such as scheduling appointments, billing, and handling insurance claims.
Front Desk Clerk
Residence Inn by Marriott
01.2020 - 06.2022
- Manage online, phone and in-person room reservations.
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
- Take payment from customers.
- Respond to guests' issues and complaints in a friendly, timely manner.
- Explain local amenities and attractions to guests.
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
- Assist customers with the planning of special events such as weddings and business conferences.
- Arrange specialized services for VIP customers.
Call Center Representative
Home Bank
01.2017 - 12.2019
- Answer all customer service phones and electronic inquiries in an effective, efficient, and professional manner.
- Provide excellent customer service in a timely and accurate manner resulting in client retention and customer satisfaction.
Customer Care Specialist
MidSouth Bank
01.2016 - 12.2017
- When customers have questions, complaints or suggestions about MidSouth's services or products, Customer support specialists provide specific information regarding the services or products.
- Answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts.
- The direct link between Midsouth and its existing and potential customers.
Education
High School Diploma -
Cecilia High School
Breaux Bridge01.2016
Skills
- Office equipment routine maintenance
- HIPAA compliance
- Effective organizational skills
- Client support
- Effective call handling
- Professional phone communication
- Greeting customers
- Organized scheduling of appointments
- Verbal and written communication
- Insurance Verification
Timeline
Receptionist
Susquehanna Eye Associates
01.2025 - Current
Dental Assistant
Williamsport Dental & Dentures
09.2022 - 01.2025
Front Desk Clerk
Residence Inn by Marriott
01.2020 - 06.2022
Call Center Representative
Home Bank
01.2017 - 12.2019
Customer Care Specialist
MidSouth Bank
01.2016 - 12.2017
High School Diploma -
Cecilia High School