MILDRED DRISCOLL
FAYETTEVILLE,UNITED STATES
Summary
Customer Service Professional with extensive expertise in managing and enhancing customer interactions in the semiconductor industry. Proven skills in streamlining communication and improving service quality, supported by a robust background in customer service management and coordination. Dedicated to leveraging strong administrative and account management abilities to foster teamwork and drive customer satisfaction.
Overview
1
1
Certification
Work History
Customer Service 1099 Contractor
Amazon Flex
- Current
- Amazon package service/ delivery contractor
Customer Experience 1099 Contractor
Spark Service/Driver
- Current
- Walmart grocery/merchandise delivery
Full Time Homemaker
Pope AFB
- Managed household finances and appointments, ensuring seamless family operations during deployments.
- Managed household operations during spouse's deployments, ensuring seamless family functioning and children's well-being for two decades.
Military Dining Facility Supervisor
Thigpen
- Managed meal service operations for military personnel, ensuring timely and efficient delivery.
- Oversaw inventory and ordering processes, maintaining optimal stock levels and reducing waste.
- Scheduled and supervised team shifts, enhancing productivity and team collaboration.
- Ensured compliance with contract terms, maintaining high standards of service quality.
- Adapted to contract changes, demonstrating flexibility and commitment to operational success.
Customer Service Manager
National Semiconductor
- Led a team of 2 supervisors and 6 coordinators in customer service management.
- Facilitated sample parts distribution for a regional sales office in Silicon Valley.
- Supported 40 sales agents, enhancing operational efficiency and customer satisfaction.
- Managed transition of customer accounts during company-wide layoffs.
- Ensured seamless service continuity amid office closure, minimizing client disruption.
Customer Service Coordinator
AG Associates
- Coordinate customer service for global semiconductor clients, enhancing order fulfillment efficiency.
- Managed warranty processes, ensuring timely maintenance and part replacements for customer satisfaction.
- Streamlined communication with international customers, improving response times and service quality.
Education
Bachelor's Degree - Sociology
UCLA
Los Angeles, CA06.1987
Skills
- Customer Service (Experienced), Typing (Experienced), 10-key, Sales Support (Experienced), Presentation Skills, Business Development, Administrative (Experienced), Account Management (Experienced), Event Planning, Negotiation, Tutoring
Certification
- First Aid Certification
- CPR Certification American Red Cross Jan 2024 - Present
LANGUAGES
English (Native)
Timeline
Customer Service 1099 Contractor
Amazon Flex
- Current
Customer Experience 1099 Contractor
Spark Service/Driver
- Current
Full Time Homemaker
Pope AFB
Military Dining Facility Supervisor
Thigpen
Customer Service Manager
National Semiconductor
Customer Service Coordinator
AG Associates
Bachelor's Degree - Sociology
UCLA