Summary
Overview
Work History
Education
Skills
Timeline
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Millie Galasso

Corvallis,OR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with compassionate, positive demeanor and proven skills in establishing rapport with clients. Articulate and empathetic with exemplary passion for relationship-focused, inclusive, and trauma-informed service.

Overview

9
9
years of professional experience

Work History

Client Care Specialist

Hello Vet Pet Wellness Center
11.2022 - Current
  • Handle high volume of incoming calls, emails, and chats, providing timely and effective resolution to customer inquiries, concerns, and complaints.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilize Google and Microsoft systems.
  • Demonstrate exceptional communication skills in interactions with customers, ensuring clarity, empathy, and professionalism at all times.
  • Document data and complete accurate updates to case records.
  • Collect necessary information to determine needed care.

Childcare Provider

Private Nanny
08.2019 - 10.2022
  • Positive behavior management techniques to facilitate social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Earned First Aid/CPR certification.

Crew Member

Trader Joe’s
10.2017 - 07.2019
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Accurately operated cash register to process customer payments.
  • Maintained tidy work areas.
  • Interacted with guests in friendly and knowledgeable way.
  • Manually transported stock and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Assistant Store Manager

American Science & Surplus
06.2015 - 02.2017
  • Interviewed, hired, and trained associates to comply with company procedures.
  • Rotated merchandise to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Education

Some College (No Degree) - Fiction Writing

Columbia College Chicago
Chicago, IL

Skills

  • Strong Communication Skills
  • Google and Microsoft Systems Proficiency
  • High Call Volume Handling
  • Customer Relationship Management
  • Problem Resolution
  • Empathy and Professionalism
  • Team Collaboration
  • Diversity and Inclusion Advocacy

Timeline

Client Care Specialist

Hello Vet Pet Wellness Center
11.2022 - Current

Childcare Provider

Private Nanny
08.2019 - 10.2022

Crew Member

Trader Joe’s
10.2017 - 07.2019

Assistant Store Manager

American Science & Surplus
06.2015 - 02.2017

Some College (No Degree) - Fiction Writing

Columbia College Chicago

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Millie Galasso