Millie Joseph
Cornelius,NC
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in NC for Nursing Assistant.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Care Coordinator
Soho MD
07.2022 - Current
- Conducts interviews and coordinated trainings and training guides
- Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers;
resolving issues that could affect smooth care progression; fostering peer support, providing education to others regarding medical records and the case management process. - Complies with legal requirements such as HIPAA compliance for patients.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
Medical and Surgical Assistant
Dermatology Laser Associates
03.2021 - 06.2022
- Provides clinical support under supervision of physician for cosmetic dermatology, MOHS micrographic surgery, skin
cancer, varicose vein treatments, and cosmetic surgery - Scribe for the physician in EMA EMR system
- Educates patients and consents them for treatment for all procedures.
- Follow up with patients on test results
- Ensures compliance of HIPAA and OSHA guidelines
- Aids with dermal fillers and Botox, clean, stocked, and sterilized instruments
- PhotoFinder and Vectra photo systems.
Ophthalmic Medical Technician
Charlotte Eye Ear Nose And Throat
07.2016 - 03.2021
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured and recorded visual acuity and color vision testing.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
Clinic Manager/Medical Assistant
FastMed
02.2015 - 07.2016
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Budgeted for resources to control expenditure and maximize profits.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created and implemented policies to improve operational efficiency and patient care quality.
Emergency Room Technician
Scotland Healthcare
11.2010 - 02.2015
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Quickly responded to codes and cardiac monitor alarms.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Assisted with resuscitation, CPR, and emergency airway procedures.
Education
Associate of Science - Biological Sciences
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Scotland High School
Laurinburg, NCSkills
- Quality Assurance
- Medical Terminology
- Multidisciplinary team collaboration
- Progress Monitoring
- Scheduling
- Case Management
- Clinical background
- Monitoring tools
- Policy Adherence
- Insurance Practices
- Care Planning
- Strategic Planning
- Healthcare operations
- Process Improvements
- Organizational standards
- Goal Setting
- Budget Control
- Physician Group Management
- Insurance Eligibility and Verification
- EMR Software
- Conflict Resolution
Certification
- CNA - Certified Nurse Assistant in NC.
Timeline
Lead Care Coordinator
Soho MD
07.2022 - Current
Medical and Surgical Assistant
Dermatology Laser Associates
03.2021 - 06.2022
Ophthalmic Medical Technician
Charlotte Eye Ear Nose And Throat
07.2016 - 03.2021
Clinic Manager/Medical Assistant
FastMed
02.2015 - 07.2016
Emergency Room Technician
Scotland Healthcare
11.2010 - 02.2015
Associate of Science - Biological Sciences
Central Piedmont Community College
High School Diploma -
Scotland High School
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