Hi, I’m
MILLIE MEDINA
Hollister,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
1
Certification
Work History
Phuc Vinh Le OptometryGilroy , CA
Optical manager/Optician/Ophthalmic Technician
06.2020 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Managed each locations accounts
- Managed Receivable Aging Reports
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Phuc Vinh Le Optometry Incorporation
Assistant Manager
03.2015 - 06.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained new associates in successful sales and performance strategies.
Phuc Vinh Le Optometry Incorporation
Front Desk Assistant
02.2011 - 03.2015
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Education
San Benito High SchoolHollister, CA
High School Diploma
06.1998
Skills
- Collaborate Cross-Functionally
- Microsoft Excel, Word, and Outlook
- Accounts Receivable Expertise
- Claim Processing
- Benefits Administration
- Profitability Strategies
- Calm and Professional Under Pressure
- Active Listening
- Data Verification
- Confidential Records Management
- Medical Billing and Collections
- Monthly Reconciliations
- Customer Contact
- Submitting Insurance Documents
Certification
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Optical manager/Optician/Ophthalmic Technician
Phuc Vinh Le Optometry
06.2020 - Current
Assistant Manager
Phuc Vinh Le Optometry Incorporation
03.2015 - 06.2020
Front Desk Assistant
Phuc Vinh Le Optometry Incorporation
02.2011 - 03.2015
San Benito High School
High School Diploma
- CM - Certified Manager Certification
Similar Profiles
Tien Nguyen (Tiana)Tien Nguyen (Tiana)
Freelance Graphic Designer at Ta-Kê, Vinh Tuong, Hurry Up, Thien Phuc, 99DesignFreelance Graphic Designer at Ta-Kê, Vinh Tuong, Hurry Up, Thien Phuc, 99Design
Roy GreylingRoy Greyling
High School English and Social Science Teacher at Chuyen Vinh PhucHigh School English and Social Science Teacher at Chuyen Vinh Phuc
PHUC HUU LEPHUC HUU LE
Chef De Partie at PHUC HUU LEChef De Partie at PHUC HUU LE