Summary
Overview
Work History
Education
Skills
Timeline
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Million Smith

Fontana,CA

Summary

Professional goal is to manage and lead a great team and build the team. Lead by example train and expand the company.

Overview

22
22
years of professional experience

Work History

Senior Assistant Manager

Smart & Final Extra
08.2001 - Current
  • Over 15 years of management experience
  • Increased team productivity by implementing processes and procedures.
  • Enhanced customer satisfaction through timely issue resolution and proactive communication.
  • Led a team of associates as well as vendors, ensuring efficient task completion and professional development.
  • Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
  • Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with customers
  • Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
  • Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
  • Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
  • Established strong relationships with vendors, negotiating favorable terms that saved costs without sacrificing quality.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

No Degree - Some College/credits Earned

Pasadena City College
Pasadena, CA

High School Diploma -

Washington High School
South Bend, IN
06.2001

Skills

  • Over 15 years of management experience
  • Some retail management experience
  • Strong decision making
  • Strong driven by motivation
  • Experience overseeing a large team including hiring and training
  • Leads by example with a positive, professional and constructive work environment
  • Creative problem-solver
  • A great manager who promotes positive employee relations and awesome teamwork
  • Able to work independently and in a team environment as assigned
  • Commitment to develop others for professional growth and career advancement
  • Exceptional leadership skills with the ability to motivate team members
  • Strong organizational, communication, and interpersonal skills
  • Capable of handling multiple task in a high-paced environment and a deadline type setting
  • Creative problem-solver
  • Detailed orientated and the ability to think quickly
  • Experience overseeing a large team including hiring and training
  • A great manager and people-person who promotes effective communication and teamwork
  • Strong written and verbal communication skills
  • Commitment to develop others for professional growth and career advancement
  • Exceptional communication and leadership skills with the ability to motivate team members and the ability to collaborate
  • Capable of handling multiple task in a high-paced environment and a deadline type setting
  • Time Management
  • Attention to Detail
  • Employee Scheduling
  • Schedule Management
  • MS Office

Timeline

Senior Assistant Manager

Smart & Final Extra
08.2001 - Current

No Degree - Some College/credits Earned

Pasadena City College

High School Diploma -

Washington High School

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Million Smith