Million Smith
Fontana,CA
Summary
Professional goal is to manage and lead a great team and build the team. Lead by example train and expand the company.
Overview
22
22
years of professional experience
Work History
Senior Assistant Manager
Smart & Final Extra
08.2001 - Current
- Over 15 years of management experience
- Increased team productivity by implementing processes and procedures.
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Led a team of associates as well as vendors, ensuring efficient task completion and professional development.
- Developed and implemented strategies for continuous improvement, resulting in increased operational effectiveness.
- Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with customers
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
- Facilitated seamless employee training programs that resulted in higher retention rates and increased job satisfaction among new hires.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Established strong relationships with vendors, negotiating favorable terms that saved costs without sacrificing quality.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
No Degree - Some College/credits Earned
Pasadena City College
Pasadena, CAHigh School Diploma -
Washington High School
South Bend, IN06.2001
Skills
- Over 15 years of management experience
- Some retail management experience
- Strong decision making
- Strong driven by motivation
- Experience overseeing a large team including hiring and training
- Leads by example with a positive, professional and constructive work environment
- Creative problem-solver
- A great manager who promotes positive employee relations and awesome teamwork
- Able to work independently and in a team environment as assigned
- Commitment to develop others for professional growth and career advancement
- Exceptional leadership skills with the ability to motivate team members
- Strong organizational, communication, and interpersonal skills
- Capable of handling multiple task in a high-paced environment and a deadline type setting
- Creative problem-solver
- Detailed orientated and the ability to think quickly
- Experience overseeing a large team including hiring and training
- A great manager and people-person who promotes effective communication and teamwork
- Strong written and verbal communication skills
- Commitment to develop others for professional growth and career advancement
- Exceptional communication and leadership skills with the ability to motivate team members and the ability to collaborate
- Capable of handling multiple task in a high-paced environment and a deadline type setting
- Time Management
- Attention to Detail
- Employee Scheduling
- Schedule Management
- MS Office
Timeline
Senior Assistant Manager
Smart & Final Extra
08.2001 - Current
No Degree - Some College/credits Earned
Pasadena City College
High School Diploma -
Washington High School