Million'z Finney
Kansas City,MO
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Worlds of Fun Amusement Park
Kansas City, MO
06.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Analyzed customer financial information and determined appropriate payment plans.
- Explained the consequences of non-payment in a professional manner.
Customer Service Representative
GO Car Wash
Kansas City, MO
09.2021 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
Center High School
8715 Holmes Rd, Kansas City, Mo 64131Skills
- Call Routing
- Inventory Control
- Customer Service
- Cash Handling
- Strategic Planning
- Skilled in [Software]
- Issue handling
- Word Processing
- Researching skills
- File Management
- Supply Management
Timeline
Front Desk Receptionist
Worlds of Fun Amusement Park
06.2023 - Current
Customer Service Representative
GO Car Wash
09.2021 - 05.2023
Center High School
Similar Profiles
Shawn PestanoShawn Pestano
Haunt Actor at Worlds of Fun Amusement ParkHaunt Actor at Worlds of Fun Amusement Park
Tyler LowstetterTyler Lowstetter
Team Lead Ride Operator at Worlds of Fun Amusement ParkTeam Lead Ride Operator at Worlds of Fun Amusement Park
Noor AlbohsanNoor Albohsan
Supervisor at Worlds Of Fun Amusement ParkSupervisor at Worlds Of Fun Amusement Park