Millisa Reynolds
Milford,IA
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented. Consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational expertise.
Overview
18
18
years of professional experience
Work History
Hospitality General Manager
Okoboji Barz, Inc.
07.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Owner & Event Coordinator
Okoboji Events, LLC
08.2021 - 01.2024
- Identified community need and developed a vision to offer services to impact varying occasions and budgets
- Monitored industry trends and advancements to stay at the forefront of the craft.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Recruiter
Gpac
09.2021 - 06.2023
- Managed full recruitment life-cycle of up to 200 potential hires consecutively
- Prioritized projects to drive continuous efficiency
- Communicated values and goals throughout the hiring process to ensure cultural enhancement
- Generated $300k+ of revenue in 2022 - Top 10% organization-wide
- Identified process gaps and deployed problem-solving tactics to exceed desired results.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
Director of Operations
Okoboji Barz, Inc.
05.2006 - 08.2021
- Envisioned, implemented, and led continuous training programs focused on individual roles, department goals and metrics, and organization-wide collaboration
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Developed technology platforms to centralize scheduling practices throughout departments, standardize on-boarding and training, and allow for continuous skills development
Education
Bachelor of Arts - Psychology
The University of Iowa
Iowa City2013
Skills
- Talent Management
- Training & Development
- Restaurant & Event Operations
- Cross-functional Leadership
- Continuous Improvement
- Data Analysis
- Contract Negotiations
- P&L Management
- Vendor Sourcing
- Strategic Planning
- Interpersonal Communications
Industry Involvement
- Iowa Restaurant Association Education Foundation Board Chair (January 2023 - Present)
- Iowa ProStart Invitational Competition Leader (2019 - Present)
- Iowa Restaurant Association 40 Women to Watch Award Recipient (2020)
- Iowa Restaurant Association 40 Women to Watch Nominee (2019)
- Iowa Restaurant Association Board of Directors (2019 - 2022)
- Iowa Lakes Community College Advisory Board (2015 - Present)
Timeline
Hospitality General Manager
Okoboji Barz, Inc.
07.2023 - Current
Recruiter
Gpac
09.2021 - 06.2023
Owner & Event Coordinator
Okoboji Events, LLC
08.2021 - 01.2024
Director of Operations
Okoboji Barz, Inc.
05.2006 - 08.2021
Bachelor of Arts - Psychology
The University of Iowa
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