MILLISA PHILLIPS
Gulfport,MS
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Home Depot through effective complaint handling and active listening. Skilled in call center operations and customer service, demonstrated by training associates and reducing wait times. Achieved positive feedback by resolving guest issues promptly, showcasing strong verbal communication and problem-solving abilities.
Experienced with managing customer interactions and inquiries, ensuring high level of satisfaction. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of maintaining customer-focused approach, enhancing service quality and client retention.
Overview
4
4
years of professional experience
Work History
Customer Service Desk Associate
Home Depot
12.2023 - Current
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
ASSISTANT MANAGER
CLARK OIL
09.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front Desk Agent
Best Western Hotel
03.2021 - 09.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Education
Associate of Applied Science - 3.6
MILLER MOTTE TECHNOLOGY COLLEGE
Gulfport, MS04-2013
Skills
- Active learning
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Verbal and written communication
- Product knowledge
Timeline
Customer Service Desk Associate
Home Depot
12.2023 - Current
ASSISTANT MANAGER
CLARK OIL
09.2023 - 03.2024
Front Desk Agent
Best Western Hotel
03.2021 - 09.2023
Associate of Applied Science - 3.6
MILLER MOTTE TECHNOLOGY COLLEGE
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Amanda ParkerAmanda Parker
Special Education Teacher/Swim Coach at Harrison County School DistrictSpecial Education Teacher/Swim Coach at Harrison County School District