Milliscent Torres
Streamwood
Summary
An experienced Sr transportation coordinator with over 2 years of experience of transit tracking. Providing the tactical execution of the transportation team through On-time pick up/del., date maintenance, risk and mitigation and etc. Reliable Dispatcher with 4 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
14
14
years of professional experience
Work History
Sr Transportation Coordinator
Volt Management- Nestle
09.2021 - Current
- Provided timely transportation of diverse clients
- Developed strategies to reduce transportation costs and increase operational performance.
- Coordinated driver dispatch to accomplish daily ontime pick up and delivery requirements.
- Analyzed transportation data to identify improvement opportunities.
- Tracked shipments from dispatch/pick up through delivery to verify timely arrival.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Implemented tracking and tracing software to improve shipment monitoring
- Worked closely with personnel, customers, and contractors to resolve problems.
Dispatcher
AREA1 TOWING
03.2017 - 05.2021
- Directed all dispatching, routing and tracking of 6 fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or towed complaints.
- Processed orders, processed and printed invoices and created daily shipping logs.
- Ordered supplies and allocated resources to personnel based on need.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over 40 daily caller requests with information about assistance and timeframes.
- Resolved problems, improved operations and provided exceptional service.
Ocean Export Agent
DHL
01.2014 - 02.2015
- Completed over 125+ AES filings for U.S. Customs Ocean exports shipments
- Followed requirements and regulations for dangerous goods handling.
- Documented data, dimensions and weights of cargo in computer database.
- Advised clients on transportation and payment methods.
- Used Microsoft Word and other software tools to create documents and other communications.
- Checked export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Administrative Assistant
DHL
02.2010 - 01.2014
- Coordinated travel arrangements by booking airfare, hotel and ground transportation to 20+ employees and occasional guests.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail to 8 different departments
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained staff directory of more than 500+ employees and maintained company policy handbook for human resources department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Organized weekly staff meetings and logged minutes for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2020
Skills
- On-Time Pick up and Delivery Management
- In Transit Tracking
- Risk Analysis Identification and Mitigation
- Date Maintenance
- Dispatch Recordkeeping
- Equipment Location Identification
- Service Vehicle Dispatch
- Data Entry
- Paperwork Processing
- Customer Service
- Training and Development
- Paperwork Processing
- Customer Service
- Training and Development
- Paperwork Processing
- Customer Service
- Training and Development
- Phone and Email Communication
- Word Processing
- Driver Incident Support
- OSHA Standards
- Transportation and Logistics Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sr Transportation Coordinator
Volt Management- Nestle
09.2021 - Current
Dispatcher
AREA1 TOWING
03.2017 - 05.2021
Ocean Export Agent
DHL
01.2014 - 02.2015
Administrative Assistant
DHL
02.2010 - 01.2014
High School Diploma -
Penn Foster Career School
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