Millissa Lormilus-King
East Orange,NJ
Summary
Experienced Family Service Worker with a strong desire to contribute skills and adaptable personality to a new industry . Possessing 5 years of hands-on experience, well-versed in providing support and guidance to individuals and families in need. Passionate about making a positive impact, dedicated to fostering a nurturing environment and promoting the well-being of those served. Seeking an opportunity to utilize expertise in a dynamic and compassionate setting to continue making a difference in the lives of others.
Overview
9
9
years of professional experience
Work History
Family Service Worker
Division of Family Assistance and Benefits
01.2019 - Current
- Conducted intake/redetermination interviews and completed financial assessments to determine program eligibility (i.e., NJ SNAP, NJ Family Care, and WFNJ programs).
- Analyzing information provided by individuals/families as well as conducting further research using available search engines (i.e., DOVE, LOOPS, WAGES, DABS, MES, SOLQ)
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Layaway associate
Kmart
10.2016 - 08.2018
- Assisted customers with layaway transactions, ensuring timely payments and successful order completion.
- Enhanced customer satisfaction by providing efficient and accurate layaway services.
- Managed inventory of layaway items, ensuring proper storage and easy retrieval upon payment completion.
- Promoted a positive shopping experience by answering customer inquiries and offering assistance as needed.
Member Service Counselor
AAA
05.2015 - 07.2015
- Answered incoming emergency road service calls and obtained detailed information while entering information into database
- Responded to calls from members and potential members with questions about AAA product, services and membership benefits.
- Handled confidential member information with care, maintaining privacy and security standards.
Education
Bachelor of Arts - English
Rutger’s University-Newark
Newark, NJHigh School Diploma -
St. Vincent Academy
01.2010
Skills
- Patience and Flexibility
- Critical Thinking
- Research and Data Collection
- Eligibility Determination
Timeline
Family Service Worker
Division of Family Assistance and Benefits
01.2019 - Current
Layaway associate
Kmart
10.2016 - 08.2018
Member Service Counselor
AAA
05.2015 - 07.2015
Bachelor of Arts - English
Rutger’s University-Newark
High School Diploma -
St. Vincent Academy
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