Millissa Murdoch

• Analyzed profitability trends within divisions, identifying opportunities for margin improvement through cost reduction or pricing adjustments.
• Collaborated with auditors, ensuring timely completion of annual audits with minimal findings.
• Negotiated favorable terms with vendors, resulting in cost savings that positively impacted the bottom line.
• Provided valuable input during contract negotiations, safeguarding company interests while balancing client needs.
• Increased financial transparency with well-structured monthly and quarterly reports for senior leadership.
• Established internal control policies to minimize risk and ensure compliance with accounting standards.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
• Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.

Dealertrack, Reynolds & Reynolds, CDK

• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
• Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
• Documented all findings in concise reports.
• Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
• Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
• Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
• Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
• Negotiated with claimants to settle claims.
• Issued payouts to claimants.
• Evaluated and investigated auto claims and decided whether insurer should pay claim.
• Achieved significant reductions in processing errors through meticulous attention to detail in claims documentation.
• Negotiated settlements with claimants and repair facilities to control costs while maintaining high levels of customer satisfaction.
• Conducted thorough investigations of auto accidents to accurately determine liability.
• Coordinated with law enforcement and legal teams to gather necessary documentation for fraud investigations.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Successfully negotiated settlements with claimants and insurers.

• Enhanced case resolution efficiency by conducting thorough investigations and analyzing evidence.
• Prevented potential security breaches by proactively identifying vulnerabilities in clients'' systems or processes during investigations.
• Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
• Streamlined investigative processes with the implementation of advanced research techniques and tools.
• Reduced fraudulent activities through diligent surveillance and documentation of suspicious behavior.
• Documented findings and prepared detailed reports.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Carefully documented statements, observations, and evidentiary materials.
• Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
• Conduct thorough investigation to pursue the identification, prevention, and investigation of fraud including medical, fire, theft, and business use.
• Interviewed and interrogated suspects.

• Streamlined communication between adjusters and clients, expediting claim resolution times..
• Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
• Managed a team of adjusters, providing coaching and performance feedback for improved productivity..
• Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
• Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
• Established strong relationships with external partners such as medical providers, legal professionals, and repair services for efficient case management.
• Implemented fraud detection measures, minimizing financial losses due to fraudulent activities.
• Developed targeted strategies for reducing overall company exposure while maintaining customer satisfaction levels through effective risk mitigation practices within the claims department.
• Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
• Maintained contact with claimants and attorneys to determine treatment status.
• Followed up on potentially fraudulent claims initiated by claims representatives.
• Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.

Licensed in TX, OK, LA, AR, MO

• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Maintain all documentation of 4000+ units at IAA and Co-Part upon arrival, through the sale process until the until the unit has been settled.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Reviewed documentation and identified financial discrepancies where applicable.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
• Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Executed vendor setup and payment, administration of bank accounts and account reconciliations.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Oversaw daily operations to maintain store cleanliness and organization.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Handled account payments and provided information regarding outstanding balances.
• Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
• Maintained detailed records of customer payments and billing adjustments.
• Processed customer invoices, credit memos and payments within established timeliness.
• Oversee title clerk and all related functions