Delia (Milly) Allison
Nashville,USA
Summary
Senior customer success and FMCG leader with 17+ years of experience in leveraging data insights to drive business outcomes. Proven track record of growing client relationships, leading cross-functional teams, and delivering strategic initiatives valued at $100M+. Expert in change management, stakeholder engagement, and data-driven decision making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Success Lead
QUANTIUM INC.
01.2024 - Current
- Lead implementation and embedding of Quantium's analytics platform at Dollar General, managing strategic relationship worth potential $150M+ in revenue
- Guide cross-functional teams across US and Australia to deliver customer insights platform and drive adoption
- Oversee development and execution of launch strategy, training programs, and change management initiatives
- Build and manage strategic relationships between Quantium and Dollar General leadership
- Identify and develop new opportunities to drive business value through data insights
Lead Insights Consultant - FMCG
QUANTIUM GROUP PTY LTD
06.2021 - 12.2023
- Led team of 4 consultants partnering with 16 major FMCG clients, including Coca-Cola and Campbell's Arnott's
- Negotiated company's first four-year contract and renewed four contracts with double-digit growth
- Developed and implemented career progression plans resulting in promotions for two team members
- Served as senior point of contact for strategic clients including Kellogg's, Frucor, Manassen, and Mars
- Partnered with clients to translate data insights into actionable business strategies
Senior Insights Consultant - FMCG
QUANTIUM GROUP PTY LTD
02.2020 - 06.2021
- Built and maintained relationships with three major FMCG clients, delivering strategic insights for promotional activity, category management, and marketing decisions
- Guided cross-functional teams in delivering data-driven solutions for complex business challenges
- Provided leadership and career development support to direct reports
National Account Manager - Grocery and Mass Merchants
YATES AUSTRALIA
07.2018 - 02.2020
- Managed P&L for gardening and rodent portfolios across Coles, Woolworths, Metcash, Costco, and Big W
- Delivered 21% GSV and 26% GP growth through strategic range review with Woolworths
- Improved forecast accuracy from 65% to 80% through enhanced business planning and stakeholder collaboration
- Implemented new suite of financial models, reducing quarterly reporting time from 6 weeks to 30 minutes
- Created and executed new range and space strategy for Coles, resulting in 7 new product lines
National Business Manager - Cereal, Snacks, and Sports Nutrition
FREEDOM FOODS
06.2017 - 07.2018
- Managed $120M portfolio across multiple categories in Coles and Woolworths
- Drove 40% MAT growth in New Zealand market through strategic partnership management
- Launched 35 new products across major retailers in two months
- Created and implemented new customer marketing tracking system, improving budget management and execution
Account Manager - Woolworths
CREATIVE ACTIVATION
06.2016 - 06.2017
- Led team of 250 merchandisers across 270 stores, managing $5M+ annual revenue
- Transformed underperforming account to most profitable in business through process improvements and data-driven decision making
- Restructured field team, reducing turnover and improving performance metrics
- Redesigned CRM tool, eliminating need for one FTE and saving 2,000 annual labor hours
National Key Account Executive - Woolworths NZ
CONSTELLATION BRANDS NEW ZEALAND
04.2014 - 06.2016
- Led implementation of innovative lightweight bottle project, delivering $5M annual cost savings
- Achieved 15% uplift in key promotions through insights-driven promotional planning
- Created new CRM-based incentive system for Territory Managers, enabling performance tracking for 45% of business
- Optimized inventory management in distribution network, improving forecast accuracy and reducing stockouts
Territory Manager
CONSTELLATION BRANDS NEW ZEALAND
03.2013 - 04.2014
- Delivered 180% growth during peak trading season
- Ranked as top liquor sales representative in Auckland territory in annual Customer Satisfaction survey
- Managed key account relationships and drove sales growth across assigned territory
Demonstrator/Merchandiser
CONSTELLATION BRANDS NEW ZEALAND
03.2012 - 03.2013
- Executed in-store merchandising and product demonstrations
- Supported sales team with promotional activities and customer engagement
Education
Bachelor of Commerce - International Business
Massey University
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Decision-making
- Relationship building
Professional Development
- The Gap Negotiation Training, 2022
- Scotwork Negotiation Training, 2017
- Professional Selling Skills (Achieve Global), 2015
- WSET Level 2, Merit Pass
- WSET Level 1 (Wine & Spirit Education Trust)
Certification
- The Gap Negotiation Training (2022)
- Scotwork Negotiation Training (2017)
- Achieve Global - Professional Selling Skills (2015)
- WSET Levels 1 & 2 (Wine & Spirit Education Trust)
Timeline
Customer Success Lead
QUANTIUM INC.
01.2024 - Current
Lead Insights Consultant - FMCG
QUANTIUM GROUP PTY LTD
06.2021 - 12.2023
Senior Insights Consultant - FMCG
QUANTIUM GROUP PTY LTD
02.2020 - 06.2021
National Account Manager - Grocery and Mass Merchants
YATES AUSTRALIA
07.2018 - 02.2020
National Business Manager - Cereal, Snacks, and Sports Nutrition
FREEDOM FOODS
06.2017 - 07.2018
Account Manager - Woolworths
CREATIVE ACTIVATION
06.2016 - 06.2017
National Key Account Executive - Woolworths NZ
CONSTELLATION BRANDS NEW ZEALAND
04.2014 - 06.2016
Territory Manager
CONSTELLATION BRANDS NEW ZEALAND
03.2013 - 04.2014
Demonstrator/Merchandiser
CONSTELLATION BRANDS NEW ZEALAND
03.2012 - 03.2013
Bachelor of Commerce - International Business
Massey University
- The Gap Negotiation Training (2022)
- Scotwork Negotiation Training (2017)
- Achieve Global - Professional Selling Skills (2015)
- WSET Levels 1 & 2 (Wine & Spirit Education Trust)
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