Summary
Overview
Work History
Education
Skills
References
Timeline
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Milly DelValle

Brooklyn,NY

Summary

Dedicated social and community service manager with extensive experience in creating and executing programs that effectively address the needs of diverse populations. Demonstrated expertise in team leadership, strategic planning, and stakeholder engagement, leading to increased community participation through innovative outreach initiatives. Proven ability to navigate complex social issues while aligning projects with organizational objectives. Compassionate case manager skilled in managing diverse patient needs and emergent situations with strong clinical judgment and problem-solving capabilities. Experienced in providing administrative support to Office Managers. Skilled in managing office tasks such as scheduling appointments, preparing reports and maintaining files. Strengths include organizational skills, adaptability, and ability to prioritize tasks. Previous roles have led to streamlined office procedures resulting in improved operational efficiency.

Overview

7
7
years of professional experience

Work History

Case Manager

Triumph ABA
Brooklyn, NY
12.2024 - Current
  • Assisted clients in setting realistic goals and developing action plans.
  • Maintained up-to-date case records with case activity status.
  • Assessed client eligibility for government benefits, such as Medicaid or other insurance.
  • Acted as a liaison between multiple agencies providing assistance to clients.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Utilized ABA strategies to facilitate client behavioral improvements.
  • Collaborated closely with Behavior Technicians (BTs) and Board Certified Behavior Analysts (BCBAs) to ensure effective case management.
  • Verified monthly insurance updates and ensured all records were current.
  • Ensured comprehensive assessments were conducted.
  • Conducted Behavior Technicians' interviews and completed onboarding paperwork to ensure the selection of qualified team members.
  • Verified all cases adhered to compliance requirements.
  • Managed a caseload of over 50 clients.
  • Ensured timely submission of BCBA documentation.

Community Habilitation Supervisor

Ohel Family Services
Brooklyn, NY
12.2023 - 12.2024
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Trained new employees on company policies and procedures.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed team of 45 + employees, ensuring high productivity and quality standards were met.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Worked closely with human resources to support employee management and organizational planning.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Recorded client status progress and challenges in logbooks and reports.
  • Returned calls, emails and faxes according to departmental policy.
  • Conducted life plan meetings to review and achieve individual goals.
  • Maintained accurate and current individual paperwork to meet OPWDD standards.
  • Processed payroll and ensured all counselors' billing was completed on time.

Office Manager's Assistant

ProHEALTH Care Associates
Brooklyn, NY
06.2018 - 12.2023
  • Managed daily calendar of appointments for the Office Manager.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
  • Handled customer inquiries efficiently while ensuring complete confidentiality of patient information.
  • Handled the verification and application of CPT codes to support billing accuracy.
  • Assisted physicians in interpreting imaging tests, such as X-rays, CT scans, MRIs, ultrasounds.
  • Provided guidance and support to team members in resolving complex problems or issues related to patient care.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Generated weekly and monthly reports on operational performance metrics such as patient satisfaction scores, employee productivity, for senior management review.
  • Trained new employees on office protocols and procedures related to their job roles.
  • Analyzed financial data such as budgeting costs, revenue streams, expenses, to identify areas where cost savings could be achieved.
  • Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Education

High School Diploma -

Fort Hamilton High School
Brooklyn
06-2013

Skills

  • Patient support
  • Utilization review
  • Individualized counseling
  • Relationship building
  • Family education
  • MS office
  • Case management tracking
  • Goal setting
  • Medical records management
  • Report writing
  • Treatment Planning
  • Documentation proficiency
  • Stakeholder collaboration
  • Sorting data
  • EMR software

References

References available upon request.

Timeline

Case Manager

Triumph ABA
12.2024 - Current

Community Habilitation Supervisor

Ohel Family Services
12.2023 - 12.2024

Office Manager's Assistant

ProHEALTH Care Associates
06.2018 - 12.2023

High School Diploma -

Fort Hamilton High School

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Milly DelValle