Milly Rankin
West Des Moines,IA
Summary
Results driven, empathetic customer service professional with 10+ years of delivering exceptional customer experiences, resolving issues, and consistently exceeding customer satisfaction targets.
Overview
11
11
years of professional experience
Work History
Post Issue Processor
Athene
09.2023 - Current
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
Front Desk Supervisor
Country Inns & Suites
09.2021 - 07.2023
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Kept accounts in balance and ran daily reports to verify totals.
Loan Advisor
Community Choice Credit Union
05.2019 - 09.2021
- Processed loan applications and monitored progress from start to finish.
- Managed a diverse portfolio of loans while consistently meeting or exceeding sales targets set by management.
- Developed and maintained relationships with customers, lenders and other third parties.
Assistant Store Manager
Hy-Vee
04.2014 - 08.2019
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
East High School
Des Moines, IA05.2014
Skills
- Active Listening
- Emotional Intelligence
- Time Management
- Problem Solving
- Microsoft Office
Timeline
Post Issue Processor
Athene
09.2023 - Current
Front Desk Supervisor
Country Inns & Suites
09.2021 - 07.2023
Loan Advisor
Community Choice Credit Union
05.2019 - 09.2021
Assistant Store Manager
Hy-Vee
04.2014 - 08.2019
High School Diploma -
East High School
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