Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milly Rankin

West Des Moines,IA

Summary

Results driven, empathetic customer service professional with 10+ years of delivering exceptional customer experiences, resolving issues, and consistently exceeding customer satisfaction targets.

Overview

11
11
years of professional experience

Work History

Post Issue Processor

Athene
West Des Moines, IA
09.2023 - Current
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.

Front Desk Supervisor

Country Inns & Suites
Clive, IA
09.2021 - 07.2023
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Kept accounts in balance and ran daily reports to verify totals.

Loan Advisor

Community Choice Credit Union
Des Moines, IA
05.2019 - 09.2021
  • Processed loan applications and monitored progress from start to finish.
  • Managed a diverse portfolio of loans while consistently meeting or exceeding sales targets set by management.
  • Developed and maintained relationships with customers, lenders and other third parties.

Assistant Store Manager

Hy-Vee
Des Moines, IA
04.2014 - 08.2019
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Education

High School Diploma -

East High School
Des Moines, IA
05.2014

Skills

  • Active Listening
  • Emotional Intelligence
  • Time Management
  • Problem Solving
  • Microsoft Office

Timeline

Post Issue Processor

Athene
09.2023 - Current

Front Desk Supervisor

Country Inns & Suites
09.2021 - 07.2023

Loan Advisor

Community Choice Credit Union
05.2019 - 09.2021

Assistant Store Manager

Hy-Vee
04.2014 - 08.2019

High School Diploma -

East High School

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Milly Rankin