Milly Resendez
Rio Grande City,TX
Summary
Dedicated Customer Service Specialist with extensive experience resolving complex issues and ensuring customer satisfaction. Proven ability to manage inquiries, troubleshoot effectively, and foster strong relationships. Skilled in communication and problem-solving, with a focus on continuous improvement, and enhancing the customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Clerk
South Texas College Starr County Campus
Rio Grande City, TX
11.2020 - Current
- Perform office support tasks such as answering inquiries, data entry, scanning, and scheduling
- Answered inbound calls, chats and emails to facilitate customer service
- Contributed to a positive work environment through effective communication and teamwork among colleagues
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Provided friendly, helpful and professional assistance to students/staff with their requests or concerns
Customer Service Assistant
HEB
Rio Grande City, USA
02.2024 - 09.2024
- Unloading merchandise from baskets, packaging groceries, and assisting customers with transporting and unloading their groceries into their vehicles, if needed
- Support store operations and ensure a clean, organized environment
- Collaborated with team members to improve overall customer experience and boost company reputation
- Addressed customer concerns and redirected unresolved issues to appropriate stakeholders for analysis
- Collaborated with other departments to help provide better service solutions for customers.
Cashier
Whataburger
Rio Grande City, TX
10.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
Education
Associate of Applied Science - ADVANCED PRECISION MANUFACTURING TECHNOLOGY
South Texas College
McAllen, TX05.2022
CERTIFICATE - ADVANCED PRECISION MANUFACTURING
South Texas College
McAllen, TX05.2019
HIGH SCHOOL DIPLOMA -
Rio Grande City High School
TX05.2019
Skills
- Active Listener
- Fast learner
- Organized
- Great communication
- Customer service
- Time management
- Adaptability and flexibility
- Team collaboration
- Computer proficiency
Extracurricular Activities
Psychology Club, STARR STC, Fall 2019, Spring 2020, Took action for the social media updates of club activity, posting social events and meeting reminders for students.
Timeline
Customer Service Assistant
HEB
02.2024 - 09.2024
Customer Service Clerk
South Texas College Starr County Campus
11.2020 - Current
Cashier
Whataburger
10.2017 - 05.2019
Associate of Applied Science - ADVANCED PRECISION MANUFACTURING TECHNOLOGY
South Texas College
CERTIFICATE - ADVANCED PRECISION MANUFACTURING
South Texas College
HIGH SCHOOL DIPLOMA -
Rio Grande City High School
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