Milly Romero
Dade City,FL
Summary
Compassionate and dedicated certified nurse assistant with a natural ability to connect with patients and provide quality care. Proficient in vital signs monitoring and assisting with daily living activities, understanding the basic principles of patient care. Fully committed to ensuring patient comfort and well-being, making a positive impact on their lives. Deep expertise in therapeutic treatments and skin health as a skilled skin care professional. I focus on team collaboration to help achieve optimal results. I am adaptable, reliable, and proficient. My goal is to help individuals feel good from the inside and improve their overall quality of life.
Overview
9
9
years of professional experience
Work History
Licensed Esthetician and Instructor
Skin 360 Beauty Institute
03.2023 - Current
- Assess condition of clients' skin in order to make recommendations to improve skin quality.
- As an instructor I am responsible for preparing aspiring skin care specialists for the esthetician licensure exam by creating and following all the theory coursework and teaching all the practical skills
- Maintain a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discusses procedures and treatment options with clients.
- Sterilize equipment for patient treatments.
- Boost client satisfaction by providing personalized skincare treatments and product recommendations.
- Recommend and perform microdermabrasion, peels, LED therapy, peptide treatments, high frequency among other skin treatments
- Educate patients on treatment options.
- Foster friendly, warm, and exceptional customer experience.
- Improve clientele retention with exceptional customer service and follow-up care.
- Streamline appointment scheduling processes for increased efficiency and reduced client wait time.
- Handle busy schedules and stayed on top of key deadlines.
- Promote the importance of regular skincare maintenance as part of overall health and wellbeing.
- Develop strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Stock treatment rooms with proper supplies.
- Participate in ongoing professional development opportunities to stay current on industry trends and techniques.
- Conduct educational workshops on skincare, makeup application, and overall wellness for clients and students as an instructor.
- Create repeat business by developing long-term relationships with regular customers.
Medical Receptionist
Florida Orthopaedic Institute
02.2022 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Optimized appointment scheduling to maximize doctor availability.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for 6 physicians in 2 medical facilities. I scheduled appointments, and handled over 10 patient inquiries depending on how busy our clinic was for the day.
- Reduced administrative errors by consistently verifying insurance information.
Administrative Assistant
Various
03.2016 - 03.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Healthcare Customer Service Representative
Self-employeed
12.2019 - 02.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Legal Assistant and Spanish Interpreter for Immigration Attorney
Zarana Robinson, Esq.
11.2017 - 05.2021
- Verbal telephone from English to Spanish
- Prepare immigration forms such as I-130, I-589, I-601 A, U-Visa, etc
- Written translation of documents such as birth certificates, divorce certificates, marriage certificates, and sworn statements
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Translated birth and divorce certificates, sworn statements, and other evidence documents from Spanish to English. Also, I translated between lawyer and client in person or via telephone conference.
- Prepared immigration forms such as I-130, I-589, I-601 A, U-Visa, etc.
Education
Certification - Certified Nursing Assistant
Central CNA
Zephyrhills, FL01-2024
Esthetician License - Makeup Artist And Lash Technician
Skin 36o Beauty Institute
Brandon, FL01-2022
Skills
- Patient care
- Vital signs monitoring
- Basic life support
- Dressing assistance
- Patient transfers
- Emotional support
- Clinical documentation
- Customized skincare plans
Accomplishments
CPR/AED Certified for adults and infants
CNA Certification
Skin Care Therapist License
Makeup Artistry certification
Sanitation Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Esthetician and Instructor
Skin 360 Beauty Institute
03.2023 - Current
Medical Receptionist
Florida Orthopaedic Institute
02.2022 - 07.2022
Healthcare Customer Service Representative
Self-employeed
12.2019 - 02.2022
Legal Assistant and Spanish Interpreter for Immigration Attorney
Zarana Robinson, Esq.
11.2017 - 05.2021
Administrative Assistant
Various
03.2016 - 03.2022
Certification - Certified Nursing Assistant
Central CNA
Esthetician License - Makeup Artist And Lash Technician
Skin 36o Beauty Institute
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