Millye Dimas
Birmingham
Summary
Dynamic and compassionate person with a proven track record at UAB Medicine, adept in phlebotomy techniques and delivering exceptional customer service within the years of working. One of the things that I have always had to do no matter which job it was, is teamwork and collaboration, significantly enhancing the patient care / customers needs and satisfaction. Skilled in multitasking and problem-solving, ensuring high-quality support in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UAB Medicine
03.2023 - Current
- Monitored vital signs multiple times a shift and reported changes to nursing staff.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Performed routine blood draws, EKG's, and other diagnostic tests accurately and efficiently
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Sales Associate
Mountain High Outfitters
08.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Academy Sports Outdoors
01.2022 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Victoria's Secret & PINK
09.2021 - 12.2021
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL08-2025
Skills
- CPR certification / Basic life support
- Phlebotomy techniques
- Customer service
- Flexible schedule
- Adapt to diverse groups
- Teamwork and collaboration (Teamplayer)
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Outgoing personality
- Money handling
Certification
- Basic Life Support (CPR)
Employee of the month - November 2023
In November of 2023, I was awarded employee of the month at a job I was still fairly new at. This meant a lot to me because it made me feel seen and heard. This inspired me to keep caring for my patients the way I do, with love and dignity.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy participating in lifting for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Learning new cooking techniques and expanding my culinary skills
- Baking
Timeline
Patient Care Technician
UAB Medicine
03.2023 - Current
Sales Associate
Mountain High Outfitters
08.2022 - 03.2023
Sales Associate
Academy Sports Outdoors
01.2022 - 08.2022
Sales Associate
Victoria's Secret & PINK
09.2021 - 12.2021
- Basic Life Support (CPR)
Bachelor of Science - Psychology
University of Alabama At Birmingham
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