Open To Work
MILLYTZA PEREZ
Philadelphia,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with emergency response protocols and crisis management. Utilizes skills in rapid decision-making and effective communication to mitigate risks. Knowledge of team coordination and resource allocation ensures efficient and comprehensive emergency solutions.
Overview
10
10
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Emergency Response Team Member
DBHIDS
06.2023 - Current
- Participating in Network of Neighbors Training to facilitate responses.
- Developing partnerships with stakeholders from local, State and federal government, as well as community-based organizations, non-profit organizations, and private entities
- Facilitating communication and coordination between agencies involved in emergency response under the direction of the Director of Emergency Preparedness and Response
- Communicates and corresponds with trauma responders about deployment and responses. Assists with scheduling and coordination of Quarterly Responder meetings
- Assists with developing the Network’s presence in the community via advertising, email list- serve for trauma responders, social media, attending community meetings, health fairs, and networking
ICM Case Manager (Medication Assisted Treatment Team (MAT))
Esperanza Health Center
01.2023 - 01.2024
- Assist clients in gaining access to needed psychiatric, medical, social, residential, financial, and other services appropriate for them. Intensively coordinate and monitor the client’s treatment/rehab services.
- Accurate and timely documentation of observations, interventions, care plans, referrals, and follow-up. Formulate appropriate differential diagnoses based on history, physical examination, and diagnostic testing.
- Repairs clients’ discharge by reviewing and amplifying discharge plans, coordinating discharge and post-discharge requirements, orienting and training family members, and providing resources.
- Improves staff competence by providing educational resources, balancing work requirements with learning opportunities, and evaluating the application of learning to changes in treatment results.
- Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identity
Earn Workforce Advisor
PA Careerlink
01.2022 - 01.2023
- Maintains a working knowledge of WIOA TANF and the PA Department of Human Services regulations.
- Ensures effective, accurate, and coordinated communications with County Assistance Office personnel.
- Networks and establishes working relationships with appropriate personnel at the County Assistance Offices, Community Agencies, Mental Health and Drug, and Alcohol Organizations, and other agencies as needed.
- Participates in Team Lead/supervisory meetings, unit meetings, and division meetings on an ongoing basis.
- Develops and maintains accurate and complete case records in CWDS, Client Track, and Excel.
Weekend Supervisor
Project Home
01.2021 - 11.2022
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Prepare and submit performance reports
- Decide on rewards and promotions based on performance
- Hire and train new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Anti-Human Trafficking Case Manager
Nationalities Service Center (Temporary)
07.2021 - 12.2021
- Victim advocate.
- Facilitator of communication to help the victim navigate complex criminal justice and social service systems.
- Protection of victims’ rights and informed consent.
- Communicating and following up with criminal justice and social service professionals.
- Monitoring circumstances that may impact the victim’s safety.
- Translation
PCA Coordinator
Blessings4Ever Home Care Agency
01.2019 - 06.2021
- PCA maintains Consumer Visitation and adheres to DOL and DHS Compliance and other factors that will affect Consumer visit hours.
- Monitor a Caseload of 50-60 PCAs
- Provide weekly EVV maintenance of PCAs
- Processing PCA requests for PTO, Raises, and other HR-related requests
- Conducting Supervisory assessments
- Ensuring Payroll readiness for the entire caseload – limiting the need for supplemental checks
Housing Specialist
Action Wellness (formerly ActionAIDS)
01.2019 - 01.2021
- Performs all case management duties associated with rental assistance for Section 8 Housing Choice
- Voucher programs and Rapid Re-Housing.
- Developing quality Partnerships within community housing opportunities while promoting self-sufficiency.
- Assists participants in completing and signing all papers related to beginning housing assistance, interims, and annual re-certifications, explaining in terms they understand to ensure compliance with program rules.
Bilingual Case Manager
Action Wellness
06.2016 - 01.2021
- Provide translation between staff and monolingual Spanish-speaking clients, as needed.
- Program general office work, including answering phones, doing computer input, maintaining files and input, and documenting clients’ progress.
- Assist with translation for insurance, coding, and billing paperwork for housing.
- Assess client needs, establish goals with clients, assist with financial and housing strategies, and monitor client follow-through.
Education
Master of Science - Administration of Justice and Security
University of Phoenix-Online Campus
Phoenix, AZ 08.2025 - Current
Bachelor's degree - Human Services
Chestnut Hill College
Philadelphia, PA 08.2020 - 05.2022
Associate - Human Services
Harcum College
Philadelphia, PA 09.2018 - 05.2020
Skills
- Incident command
- Public safety
- Crisis management
- Hazardous materials handling
- Multilingualism
- Teamwork and collaboration
- Attention to detail
- Multitasking
Certification
- AED Certification
- First Aid Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Master of Science - Administration of Justice and Security
University of Phoenix-Online Campus
08.2025 - Current
Emergency Response Team Member
DBHIDS
06.2023 - Current
ICM Case Manager (Medication Assisted Treatment Team (MAT))
Esperanza Health Center
01.2023 - 01.2024
Earn Workforce Advisor
PA Careerlink
01.2022 - 01.2023
Anti-Human Trafficking Case Manager
Nationalities Service Center (Temporary)
07.2021 - 12.2021
Weekend Supervisor
Project Home
01.2021 - 11.2022
Bachelor's degree - Human Services
Chestnut Hill College
08.2020 - 05.2022
PCA Coordinator
Blessings4Ever Home Care Agency
01.2019 - 06.2021
Housing Specialist
Action Wellness (formerly ActionAIDS)
01.2019 - 01.2021
Associate - Human Services
Harcum College
09.2018 - 05.2020
Bilingual Case Manager
Action Wellness
06.2016 - 01.2021