Summary
Overview
Work History
Education
Skills
Timeline
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MILO GONZALEZ

ELLENSBURG,US

Summary

Dynamic and results-oriented professional with a proven track record at Super 1 Foods, adept in POS system operations and exceptional customer service. Excelled in fast-paced environments, demonstrating strong multitasking and organizational skills. Successfully enhanced guest experiences, significantly contributing to business development and team collaboration.

Overview

4
4
years of professional experience

Work History

Cashier

Super 1 Foods
Ellensburg, WA
07.2024 - 11.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Front Desk Associate

Red Lion Hotel
Ellensburg, Washington
04.2023 - 07.2024
  • Answered phone professionally and courteously and used proper phone greeting techniques
  • Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
  • Processed payments with accuracy using cash registers, credit card machines, and POS systems
  • Greeted guests in a professional and friendly manner, ensuring their needs were met
  • Handled customer feedback positively by addressing concerns in a timely manner
  • Developed strong relationships with guests through attentive listening and effective communication
  • Verified identification upon check-in for security purposes according to company policy
  • Performed administrative duties such as data entry, document scanning, photocopying
  • Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and updating records
  • Managed reservations via online booking system or direct phone contact with customers
  • Inspected rooms prior to guest arrival for cleanliness standards compliance
  • Assisted guests with check-ins and checkouts while providing courteous hospitality service
  • Distributed keys, towels and other materials to guests
  • Conducted shift change procedures including assigning tasks to colleagues

Dining Services Team Member

Central Washington University
Ellensburg, Washington
10.2022 - 04.2023
  • Ensured accuracy of orders before delivering them to customers
  • Prepared food for students at Central Washington University
  • Maintained a clean and sanitary work environment by adhering to health and safety regulations
  • Demonstrated ability to multi-task effectively while managing orders for multiple customers simultaneously
  • Checked temperatures of hot foods regularly throughout the shift using thermometers when necessary

Team Member

Jersey Mikes
Kirkland, Washington
11.2021 - 09.2022
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking

Courtesy Clerk

Quality Food Centers
Kenmore, Washington
01.2021 - 11.2021
  • Assisted customers with bagging groceries, loading them into their vehicles, and providing other services as needed
  • Kept store front end clean and organized
  • Collected carts from the parking lot and store entrances

Education

Bachelor of Arts (B.A.) - History Candidate

Central Washington University
Ellensburg, WA, US
09.2025

High School Diploma -

Inglemoor High School
Kenmore
06.2022

Skills

  • Room assignments
  • Phone and Email Etiquette
  • Business Development
  • Transportation Arrangements
  • Charge posting
  • Guest accommodations
  • Credit card handling
  • Customer Service
  • Documentation
  • Teamwork and Collaboration
  • Scheduling appointments
  • Multitasking and organization
  • POS system operations
  • Credit and cash transactions
  • Cash handling and management
  • Merchandise restocking

Timeline

Cashier

Super 1 Foods
07.2024 - 11.2024

Front Desk Associate

Red Lion Hotel
04.2023 - 07.2024

Dining Services Team Member

Central Washington University
10.2022 - 04.2023

Team Member

Jersey Mikes
11.2021 - 09.2022

Courtesy Clerk

Quality Food Centers
01.2021 - 11.2021

Bachelor of Arts (B.A.) - History Candidate

Central Washington University

High School Diploma -

Inglemoor High School

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MILO GONZALEZ