Milo Love
Grand Prairie,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Store Manager
Shoe Palace
08.2015 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
Assistant Manager
AT&T
09.2013 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with General Manager in different operational issues and promotional activities.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
Store Manager
Foot Locker Corp
08.2004 - 02.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Thornwood High School
South Holland, IL06.2003
Skills
- Maximizing Profitability
- Sales Expertise
- Employee Motivation
- Order Management
- Time Management
- Staff Training
- Goals and Performance
- MS Office Proficiency
Accomplishments
2008 Sales Leadership Award (200K+)
2008 Best Gain Award
2010 #1 Overall Volume Award (2.6M)
2017 Rookie Manager of the Year Award
Timeline
Store Manager
Shoe Palace
08.2015 - Current
Assistant Manager
AT&T
09.2013 - 08.2015
Store Manager
Foot Locker Corp
08.2004 - 02.2013
High School Diploma -
Thornwood High School