Milo Mims
Puyallup,WA
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
1
1
year of professional experience
Work History
Host
Outback Steakhouse
01.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06.2025
Skills
- Server Support
- Telephone Reception
- Team Collaboration
- Reservations Management
- Reservation Coordination
- Dining Room Management
- Complaint Handling
- Dining Area Maintenance
- Guest Complaint Resolution
- Table Bussing
- Safe Food Handling
- Restroom Servicing
Timeline
Host
Outback Steakhouse
01.2023 - Current
High School Diploma -
Puyallup High School
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