NOSIMILO REYNOLDS
Brooklyn,NY
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Intake Assistant
AHRC NYC
2023.11 - Current
- Enhanced communication with clients and care managers through timely responses to inquiries and effectively addressing concerns.
- Ensured accurate record-keeping practices were consistently upheld, reducing instances of miscommunication or lost data that could impact clients negatively.
- Kept current on relevant policies and regulations to provide accurate guidance for clients seeking assistance.
- Improved client intake processes by accurately recording and organizing incoming information.
- Minimized processing delays by diligently following up on missing or incomplete documentation from clients as needed.
- Expedited urgent matters by prioritizing high-priority tasks without sacrificing attention to detail on other responsibilities.
- Maintained confidentiality of sensitive client information, adhering to strict privacy policies and regulations.
- Reduced errors in data entry by thoroughly verifying and cross-checking client information.
- Evaluated client eligibility for services by carefully assessing their needs and matching them with appropriate programs or resources.
- Completed intake assessment forms and filed clients' charts.
Leasing Assistant
TF Cornerstone
2023.02 - 2023.09
- Detailed application requirements and answered questions from prospective tenants
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Administrative Assistant
Black Spectrum Theatre Co
2021.02 - 2023.01
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Coordinated appointments, meetings and conferences
- Provided secretarial and office management support while building cooperative working relationships
- Scheduled appointments, meetings and events for management staff.
Stage Manager
Black Spectrum Theatre Co
2022.11 - 2023.01
- Monitored performances to review technical and performance aspects for concept consistency
- Facilitated communication across creative and technical departments
- Oversaw scheduling and production details for 15 performances
- Tackled issues with crew members and actors immediately to achieve quick and effective resolution while keeping project on schedule.
Bar Manager
Brooklyn Tap House
2018.03 - 2020.02
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Planned and coordinated special events to boost customer numbers and profits
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Education
Bachelor of Science -
University of Western Australia
Perth, AustraliaSkills
- Staff Management
- Team Collaboration
- Training and Mentoring
- Clear Communication
- Phone and Email Etiquette
- Client Relationship Building
- Data entry proficiency
- Appointment Scheduling
- Follow-up skills
- Customer Service
- Problem-Solving
- Time Management
Timeline
Intake Assistant
AHRC NYC
2023.11 - Current
Leasing Assistant
TF Cornerstone
2023.02 - 2023.09
Stage Manager
Black Spectrum Theatre Co
2022.11 - 2023.01
Administrative Assistant
Black Spectrum Theatre Co
2021.02 - 2023.01
Bar Manager
Brooklyn Tap House
2018.03 - 2020.02
Bachelor of Science -
University of Western Australia
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