Miloš Orlović

• Same as in TLS Contact

• Handle day-to-day Visa Applications in compliance with Standard Operations Procedures
• Greeting customers, supporting completion and checking of applications, obtaining bio-metric data and other documentation
• Following an established and defined filing and administration process, guided by a computer-based system
• Ensure engagement with applicants, provide a first-class service and positive customer experience
• Flag to Management/Supervision applications that may give rise to concern
• Handle customer complaints assertively, and efficiently
• Handle problem customers assertively and diplomatically
• Support initiatives to support the ongoing improvement of business performance
• Support colleagues to develop and implement continuous improvement initiatives

• Review and validation of Investment data submitted by fund managers
• Managing relationships and quarterly deadlines with fund managers
• Review of quarterly financial reporting and population of data templates
• Trouble shooting and support to third party providers
• Leading projects for clients in the area of data collection and validation
• Manage clients' expectations
• Onboarding new clients and funds
• Collecting reports from GPs, which involves direct communication with GPs and LPs as well with other teams inside organization
• Managing a special project of collecting reports for the clients with specific demands on Investment Café Platform
• Making sure that reports collection process flow works fine, ensuring reports availability and resolving any conflicts and issues which may appear in that process
• Managing implementation of new platforms inside my team
• Holding trainings for newcomers
• Making daily insight reports, in order to follow changes in reports availability statuses

- Maintained confidentiality in handling sensitive information while performing administrative tasks.

- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

• Admission, review and control of contractual documentation related to housing and consumer loans, while respecting the established procedures
• Work in the local banking application for registration of subjects (JIRA, BOP)
• Communication with the branch offices, issuing instructions for the amendment / correction of documents
• Work in archives
• Cooperation with the Department for uncollectible loans and support in the work of checking and submitting scanned and / or original documents

• Informing the public about the reforms carried out by the Serbian government in education, pension and disability insurance and health care
• Acquisition of clients, arranging meetings and product presentations
• Offer possible solutions to customer problems, with adequate insurance in according to their abilities