Milonee Hawkins
Pittsburgh,PA
Summary
I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Security Officer
GardaWorld Security
Pittsburgh, PA
10.2023 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Maintained high levels of alertness throughout shifts.
Cashier
Hickory Farms
Pittsburgh, PA
11.2022 - 01.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
PSE Clerk
USPS
Pittsburgh, PA
10.2021 - 02.2022
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Routed all classes of mail in sequence of delivery along established route.
- Handled undeliverable mail in accordance with established procedures.
Restaurant Hostess
Condado Tacos
Pittsburgh, PA
03.2021 - 10.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Security Officer
Allied Universal Security Services
Pittsburgh, PA
12.2018 - 09.2020
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Verified photo IDs and tickets to allow guests passage.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
Store Support Associate
Sears
Robinson, PA
09.2017 - 04.2018
- Assisted customers with locating items in the store.
- Provided excellent customer service by answering questions and addressing concerns.
- Maintained accurate records of inventory, sales, and promotional activities.
- Performed cash register operations accurately and efficiently.
- Stocked shelves with merchandise according to company guidelines.
- Processed returns and exchanges in accordance with company policies.
- Handled customer complaints in an efficient manner while maintaining a professional attitude at all times.
- Trained new employees on proper merchandising techniques for product display purposes.
- Set up promotional displays for new products or special offers.
- Adhered to all company policies regarding workplace safety procedures.
- Utilized point-of-sale software to process payments from customers.
- Participated in regular physical inventories of merchandise in stock rooms.
- Assisted with unloading trucks filled with merchandise deliveries.
- Verified pricing accuracy against invoices before stocking shelves with new products.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Answered telephone to give callers store information and look up order details.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Improved customer service feedback scores through outstanding service.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Followed loss prevention guidelines to deter theft.
Cashier
Giant Eagle
Pittsburgh, PA
09.2015 - 08.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers promptly and responded to questions.
Education
Certificate - Banking And Financial Support Services
Bank Works
Pittsburgh, PA05-2023
High School Diploma -
Woodland Hills High School
Pittsburgh, PA06-2017
Some College (No Degree) - Medical Assisting
Brightwood Career Institute
Pittsburgh, PASkills
- High level of integrity
- Conflict resolution techniques
- Detail Oriented
- Relationship building and management
- Complex Problem-Solving
- Surveillance
- Crime Prevention
- Drawer balancing
- POS Systems
- Product Recommendations
- Customer Assistance
- Cash Handling
- Payment Processing
- Product Knowledge
- Staff Training
- Conflict Resolution
- Cash Drawer Balancing
- Time management skills
- Cash Management
- Customer service excellence
- Guest inquiries
- Credit and cash transactions
- Retail Merchandising
- Medical Terminology
- HIPAA Compliance
- Vital sign monitors
- Electrocardiography (EKG)
- Store maintenance
- Product Promotion
- Merchandise Display
- Customer Engagement
- Return processing
- Inventory Control
- Cash Handling Accuracy
- Product support
- Upselling and Cross Selling
- Team Collaboration
- Effective communication abilities
- Compassion and Empathy
- Verbal Communication
Timeline
Security Officer
GardaWorld Security
10.2023 - Current
Cashier
Hickory Farms
11.2022 - 01.2024
PSE Clerk
USPS
10.2021 - 02.2022
Restaurant Hostess
Condado Tacos
03.2021 - 10.2021
Security Officer
Allied Universal Security Services
12.2018 - 09.2020
Store Support Associate
Sears
09.2017 - 04.2018
Cashier
Giant Eagle
09.2015 - 08.2017
Certificate - Banking And Financial Support Services
Bank Works
High School Diploma -
Woodland Hills High School
Some College (No Degree) - Medical Assisting
Brightwood Career Institute