Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miloni Tailor

Virginia Beach,VA

Summary

Dynamic professional with proven expertise in food service standards and front office management, honed at SUBWAY® Restaurants and Wyndham Hotel. Excelled in elevating customer satisfaction and streamlining operations, showcasing exceptional order management and interpersonal skills. Achieved significant improvements in efficiency and service quality, demonstrating a strong commitment to excellence.

Detail-oriented Front Desk Receptionist skilled in managing guest inquiries and utilizing multi-line phone systems to enhance customer experience. Core competencies include strong communication, exceptional multitasking, and proficiency in Microsoft Office Suite. Achievements include notable improvements in customer satisfaction scores through prompt and respectful service delivery. Aiming to leverage expertise in a dynamic office environment to further elevate client interactions.

Overview

5
5
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
Virginia Beach, VA
10.2020 - Current
  • Prepared ingredients ahead of peak meal times.
  • Elevated customer satisfaction by promptly handling and resolving complaints.
  • Consistently applied correct methods in financial transaction handling.
  • Operated POS system and cash register for all transactions.
  • Trained new team members on effective sandwich-making techniques.
  • Ensured timely and professional responses to customer inquiries.
  • Conducted regular inspections to ensure equipment was functioning properly.
  • Prioritized and organized tasks to ensure punctual completion.
  • Performed software and system testing to verify functionality.

Front Desk Receptionist

Wyndham Hotel
Suffolk, VA
01.2020 - 09.2020
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Preserved office security by following safety procedures and controlling access via reception desk.

Education

BBA - Business Management

Regent University
Virginia Beach, VA
12-2024

Skills

  • Cooking
  • Food service standards
  • Order Management
  • Cleaning and sanitization
  • Efficient Food Storage
  • Efficient Meal Planning
  • Correspondence drafting
  • Mail distribution
  • Spreadsheet tracking
  • Correspondence typing
  • File organization
  • Front office management
  • Word processing

Timeline

Sandwich Artist

SUBWAY®Restaurants
10.2020 - Current

Front Desk Receptionist

Wyndham Hotel
01.2020 - 09.2020

BBA - Business Management

Regent University
Miloni Tailor