Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Milos Ljuboja

Milos Ljuboja

Oakland Park

Summary

Dedicated and customer-focused server seeking to enhance the dining experience by providing exceptional service and ensuring customer satisfaction. With a proven track record of handling high volumes of customers and delivering efficient and personalized service, I aim to contribute my skills in a fast-paced and dynamic restaurant environment.

Overview

18
18
years of professional experience

Work History

Server at Ocean Grill

Setai Hotel
01.2024 - Current


Greeted and seated guests promptly, providing exceptional customer service and

ensuring a positive dining experience.

Managed multiple tables efficiently, taking food and beverage orders accurately and

delivering meals in a timely manner.

Collaborated with kitchen staff to ensure food quality and presentation met company

standards.

Upsold menu items and promoted specials to increase sales and enhance overall guest

satisfaction.

Server

Byblos Miami
08.2023 - 01.2024
  • Demonstrated exceptional customer service skills by promptly greeting and attending to a diverse range of customers in a fast-paced restaurant environment
  • Efficiently managed multiple tables, consistently ensuring accurate order taking, timely delivery of meals, and prompt resolution of customer inquiries or issues
  • Collaborated effectively with kitchen staff and fellow servers to maintain a smooth dining experience, coordinating food delivery and prioritizing customer satisfaction
  • Proactively upsold menu items and beverages, resulting in increased overall sales and customer satisfaction ratings

Server

Juvia Restaurant
06.2022 - 08.2023
  • Provided exceptional customer service by promptly greeting and seating guests, taking orders accurately, and ensuring timely delivery of meals, resulting in high customer satisfaction ratings
  • Operated POS system efficiently to process payments, handle cash transactions, and generate accurate billing statements, maintaining a high level of accuracy and accountability
  • Collaborated effectively with kitchen staff and management to coordinate food and beverage orders, ensuring smooth operations and timely service delivery
  • Demonstrated strong multitasking abilities by effectively managing multiple tables simultaneously, prioritizing tasks, and ensuring all guests received prompt and personalized service

Server / bartender

Amore Restaurant
10.2019 - 04.2021
  • Utilized exceptional customer service skills to create a welcoming and inviting atmosphere, ensuring a positive experience for all patrons
  • Managed high-volume bar operations efficiently, maintaining accuracy and timeliness in preparing and serving a wide variety of beverages
  • Demonstrated strong multitasking abilities by simultaneously handling cash transactions, balancing registers, and maintaining cleanliness and organization behind the bar

Bartender

Hilton Hotel
03.2018 - 09.2019
  • Created and mixed custom cocktails, consistently exceeding customer expectations and ensuring a memorable drinking experience
  • Demonstrated exceptional multitasking skills by efficiently serving multiple customers simultaneously, maintaining a high level of organization and accuracy
  • Developed strong interpersonal skills, fostering positive relationships with customers, resulting in increased customer loyalty and repeat business
  • Implemented rigorous inventory management techniques, reducing waste and optimizing cost savings by accurately tracking and reconciling stock levels

Bartender

Sakura Restaurant
09.2016 - 03.2018
  • Demonstrated exceptional customer service skills by greeting and engaging with patrons, ensuring a positive and enjoyable experience
  • Prepared and served a wide variety of beverages, including cocktails, wines, and craft beers, while maintaining an extensive knowledge of mixology and drink recipes
  • Managed and organized bar inventory, ensuring accurate stock levels and minimizing waste, resulting in improved cost control and profitability

Bartender

Celebrity Cruises
05.2014 - 05.2016
  • Developed and executed creative cocktail recipes, enhancing the overall beverage menu and driving customer satisfaction
  • Maintained a clean and well-stocked bar area, ensuring efficient service and minimizing waiting time for customers

Bartender

Cantina de Frida Restaurant
06.2011 - 04.2014

Bartender

Celebrity Cruises
10.2009 - 02.2011

Bartender

Cruise Cocktail Bar
08.2006 - 09.2009

Education

High School for Catering and Tourism - Hospitality Industry

High School for Catering and Tourism
BELGRADE

Skills

  • Customer service
  • Multitasking
  • Teamwork
  • POS systems
  • Communication
  • Adaptability
  • Positive attitude

Hobbies and Interests

  • Exploring distant lands
  • Getting lost in a good book
  • Capturing moments
  • Feeling the music
  • Cycling

Personal Information

  • Date of Birth: 12/09/85
  • Nationality: Serbian

Timeline

Server at Ocean Grill

Setai Hotel
01.2024 - Current

Server

Byblos Miami
08.2023 - 01.2024

Server

Juvia Restaurant
06.2022 - 08.2023

Server / bartender

Amore Restaurant
10.2019 - 04.2021

Bartender

Hilton Hotel
03.2018 - 09.2019

Bartender

Sakura Restaurant
09.2016 - 03.2018

Bartender

Celebrity Cruises
05.2014 - 05.2016

Bartender

Cantina de Frida Restaurant
06.2011 - 04.2014

Bartender

Celebrity Cruises
10.2009 - 02.2011

Bartender

Cruise Cocktail Bar
08.2006 - 09.2009

High School for Catering and Tourism - Hospitality Industry

High School for Catering and Tourism
Milos Ljuboja