Milsa Chin Loy
Summary
Accomplished Quality Control Inspection Supervisor with a proven track record at Pfizer Pharmaceutical Company, enhancing inspection efficiency and reducing production defects. Expert in quality management systems and employee training, demonstrating a strong work ethic and attention to detail. Achieved significant improvements in cross-functional collaboration and quality standards compliance. Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing 30 years of related experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Quality Control Inspection Supervisor
Pfizer Pharmaceutical Company
07.1976 - 01.2007
- Coordinated daily shift activities, assigning tasks according to inspector expertise and project priorities.
- Optimized resource allocation by analyzing workload data and adjusting schedules accordingly.
- Established cross-functional collaboration with other departments to address potential quality issues early in the production process.
- Evaluated existing inspection procedures and recommended updates as needed based on industry best practices.
- Regularly audited suppliers to ensure compliance with company''s stringent quality requirements.
- Enhanced inspection efficiency with the introduction of advanced tools and equipment.
- Developed comprehensive training programs for new inspectors, ensuring consistent results across the team.
- Implemented corrective action plans to resolve identified quality concerns, preventing further occurrences.
- Maintained detailed records of all inspections, facilitating easy identification of recurring issues and trends.
- Streamlined work processes, enabling faster response times to quality concerns.
- Reduced production defects by closely monitoring team performance and providing regular feedback.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Ticket/Gate Agent
Delta Airlines Global Services
03.1995 - 11.2005
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted customers with ticketing and baggage check-in requirements.
- Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Managed passenger check-in by verifying customers' travel documentation.
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Streamlined gate operations for timely departures and minimized delays.
- Resolved passenger issues promptly and professionally, maintaining a high level of customer satisfaction.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Produced and shared customer service reports to support management decision-making.
Education
GED -
James Madison High School
Brooklyn, NY06.1968
Skills
Visual Inspection
Quality Management Systems
Technical knowledge
Auditing Techniques
Product Inspection
Calibration Procedures
Visual inspections
Inspections and reviews
Inspection procedures
Quality processes
Training and mentorship
Inspection documentation
Safety Procedures
Employee Supervision
Quality Control
Quality Management
OSHA Compliance
Sampling procedures
Recordkeeping
Equipment Calibration
Strong Work Ethic
Attention to Detail
Quality control tests
Employee Training
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Ticket/Gate Agent
Delta Airlines Global Services
03.1995 - 11.2005
Quality Control Inspection Supervisor
Pfizer Pharmaceutical Company
07.1976 - 01.2007
GED -
James Madison High School
Similar Profiles
Zaqueisha ArmstrongZaqueisha Armstrong
Production Operations Associate at Pfizer Pharmaceutical CompanyProduction Operations Associate at Pfizer Pharmaceutical Company
Luis Javier Michel LopezLuis Javier Michel Lopez
Process Technician 2 at Pfizer Pharmaceutical CompanyProcess Technician 2 at Pfizer Pharmaceutical Company
SREELATHA DINESHSREELATHA DINESH
Manager & Lead – Procurement and Outsourcing at Zoetis Pharmaceutical Research Pvt Ltd. (formerly Pfizer Pharmaceutical India Pvt Ltd.)Manager & Lead – Procurement and Outsourcing at Zoetis Pharmaceutical Research Pvt Ltd. (formerly Pfizer Pharmaceutical India Pvt Ltd.)