Miltan Rego
Livermore,California
Summary
Results-driven Aerospace Supply Chain and Customer Success professional with expertise in business development and international account management. Skilled in managing complex technical solutions and sales lifecycles while ensuring export compliance and regulatory standards across global distribution channels. Facilitates effective communication among OEMs, sub-tiers, and MRO teams to optimize collaboration.
Overview
10
10
years of professional experience
Work History
Business Support Professional & Export Compliance
PPG Aerospace
Dubai,UAE
01.2026 - 05.2026
- Screened export transactions against denied parties and sanctions lists to ensure compliance with EAR99 and ITAR regulations.
- Reviewed aerospace components using HS codes and ECCN to assure export compliance prior to shipment release.
- Prepared complex export license applications, including DSP-83 for ITAR, while maintaining centralized records for audit readiness.
- Trained new staff on export compliance and aerospace standards, facilitating understanding of product specifications and related processes.
- Delivered critical customer relationship management and time-sensitive AOG support for major airlines, including Emirates, Etihad, and Qatar Airways.
- Coordinated daily business support among stakeholders in Middle East, India, and Turkey, ensuring operational alignment and effective communication.
- Collaborated with Boeing and Airbus teams to resolve production line issues and maintain seamless operations.
- Supported sub-tier manufacturing partners and MRO organizations to maintain program performance and improve customer satisfaction.
Customer Service Specialist - METI Region
PPG Aerospace
Dubai, UAE
05.2025 - 12.2025
- Addressed customer inquiries across Middle East, India, Turkey, and Sub-Saharan Africa via email and phone, ensuring timely responses and resolutions.
- Provided multilingual, culturally sensitive support tailored to regional expectations and practices.
- Resolved order, delivery, billing, and product issues while meeting service-level agreements.
- Coordinated with logistics, sales, and warehouse teams to ensure timely order fulfillment.
- Monitored open cases, proactively followed up, and ensured complete resolution within timelines, enhancing customer satisfaction.
- Maintained accurate customer records and documentation for audit and reporting purposes.
- Supported distributors and key accounts with product information, quotations, and service updates.
- Identified recurring issues and recommended process improvements, contributing to streamlined operations.
Operations Professional - METI Region
PPG Aerospace
Dubai, UAE
03.2024 - 04.2025
- Managed end-to-end supply chain operations across Middle East, India, Turkey, and Sub-Saharan Africa.
- Led cross-functional projects to optimize inventory levels, working capital, and service performance.
- Monitored OTIF performance, analyzed root causes, and initiated corrective supply chain measures to enhance service reliability.
- Coordinated demand planning and SOP cycles with regional finance and supply teams to align operational goals.
- Collaborated with logistics partners to enhance lead times, reduce freight costs, and improve customs clearance efficiency.
- Ensured compliance with local regulations, trade controls, and internal quality standards.
- Prepared operations dashboards, KPIs, and executive reports to inform senior leadership on performance and strategic decisions.
- Supported new product launches by ensuring supply readiness and route-to-market alignment.
Operations Coordinator
PPG Aerospace
Dubai, UAE
09.2021 - 02.2024
- Coordinated daily operational schedules to align resources, staff, and materials with business priorities.
- Monitored workflow and KPIs, identified bottlenecks, and implemented corrective actions to enhance efficiency.
- Prepared and distributed operational reports and dashboards for management and cross-functional teams.
- Facilitated communication between departments, aligning tasks and resolving issues promptly to maintain operational flow.
- Negotiated service terms with vendors and monitored performance against SLAs to ensure service quality.
- Tracked inventory levels, managed stock movements, and coordinated replenishments to ensure availability and prevent shortages.
- Implemented and documented standard operating procedures to ensure compliance with company policies.
- Supported budget tracking, expense reconciliation, and purchase order processing for operational activities.
Junior Operations Specialist
PPG Aerospace
Dubai, UAE
11.2017 - 08.2021
- Coordinated daily operational tasks, enhancing workflow efficiency across departments and teams.
- Monitored key performance indicators, generating concise daily and weekly operations reports.
- Processed and tracked customer orders with accurate data entry, ensuring reliable order fulfillment.
- Collaborated with cross-functional teams to swiftly resolve operational issues and bottlenecks.
- Maintained and updated standard operating procedures to incorporate process improvements.
- Supported inventory management through regular stock checks and reconciliation activities.
- Conducted basic data analysis in Excel to identify trends and enhance decision-making.
- Addressed internal stakeholder queries, providing timely operational support to resolve issues.
Operations Assistant
WILHELMSEN SHIPS SERVICE
Dubai, UAE
01.2016 - 09.2017
- Ensured compliance with international maritime regulations while handling ship documentation as maritime agent.
- Prepared authorization letters for immigration clearance and coordinated shipping documents to streamline port procedures.
- Updated port call information and generated prearrival and daily activity reports using VOSS software to enhance operational oversight.
- Created and released tanker bills of lading to ensure accurate processing by appropriate parties.
Education
MBA - Marketing Management
St. Joseph Engineering College
Mangalore, India01-2013
BBA - Commerce
Dr. NSAM First Grade College
Mangalore, India01-2011
Professional Development & Coursework
Skills
- Export compliance and HS code classification
- License preparation
- Supply chain optimization and management
- Data analysis and interpretation
- Performance monitoring
- Process improvement
- Operations coordination
- Client engagement management
- Cross-cultural communication
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Staff development
- Sales strategy development
- Market analysis
Languages
English
Full Professional
Timeline
Business Support Professional & Export Compliance
PPG Aerospace
01.2026 - 05.2026
Customer Service Specialist - METI Region
PPG Aerospace
05.2025 - 12.2025
Operations Professional - METI Region
PPG Aerospace
03.2024 - 04.2025
Operations Coordinator
PPG Aerospace
09.2021 - 02.2024
Junior Operations Specialist
PPG Aerospace
11.2017 - 08.2021
Operations Assistant
WILHELMSEN SHIPS SERVICE
01.2016 - 09.2017
MBA - Marketing Management
St. Joseph Engineering College
BBA - Commerce
Dr. NSAM First Grade College
Professional Development & Coursework