Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mil'Tecia Mitchell

Hoover

Summary

Dynamic and results-oriented professional with extensive experience in customer service and pharmacy operations, notably at Proxsys Rx. Excelled in problem-solving and teamwork, enhancing pharmacy workflow and customer satisfaction. Demonstrated expertise in prescription processing and conflict resolution, contributing to a significant increase in repeat business. Proven ability to manage high-stress situations and multitask efficiently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Proxsys Rx
02.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.

Sales Associate

CP Beauty Supply Store
12.2015 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative

Walgreens
06.2016 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Pharmacy

Miller-Motte
Online
01-2026

High School Diploma -

Center Point High School
Birmingham, AL
05-2016

Skills

  • Problem-solving skills
  • Teamwork and collaboration
  • Active listening
  • Team collaboration
  • Time management
  • Critical thinking
  • Multi-tasking strength
  • Reliable and punctual
  • Call center experience
  • Excellent people skills

Certification


  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Timeline

Pharmacy Technician

Proxsys Rx
02.2023 - Current

Customer Service Representative

Walgreens
06.2016 - 01.2018

Sales Associate

CP Beauty Supply Store
12.2015 - 06.2018

Bachelor of Science - Pharmacy

Miller-Motte

High School Diploma -

Center Point High School

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Mil'Tecia Mitchell