Milton Andino
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IHop Restaurant
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing 20 tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Beauty Salon Manager
New You Beauty Studio
01.2015 - 08.2023
- Enhanced customer satisfaction by providing exceptional salon services and personalized consultations.
- Streamlined appointment scheduling for increased efficiency and client convenience.
- Implemented successful marketing strategies, resulting in steady increase of new clientele.
- Developed staff training programs to improve service quality and overall team performance.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Maintained clean, safe, and welcoming environment for clients and employees alike.
- Collaborated with fellow stylists to create positive work environment and share best practices.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Participated in industry events to stay current on trends and continuously improve personal skills as hairstylist.
- Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
- Cross-sold and up-sold new haircare products, increasing earnings 10% per month.
- Organized promotions to boost Lash supplies sales, achieving 12% growth in revenues.
Medical Insurance Coordinator
Local 888 Health & Pension Fund
07.2006 - 01.2013
- Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
- Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
- Supported team members in resolving complex or escalated billing issues, fostering positive work environment focused on problem solving.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Verified insurance of patients to determine eligibility.
- Maintained high level of accuracy by conducting thorough reviews of enrollment applications, ensuring compliance with CMS regulations.
- Improved data integrity within system through diligent verification of applicant information, reducing errors and discrepancies.
- Identified potential areas for improvement in enrollment process, implementing changes that increased overall efficiency.
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
Administrative Assistant
Mount Sinai St. Luke's Hospital
07.2001 - 02.2011
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service to diverse clientele, fostering atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Arts - Liberal Arts And General Studies
Bronx Community College of The City University of New York
The Bronx, NY09.2020
No Degree - Microsoft Office
Bronx Educational Opportunity Center
The Bronx, NY06.2004
No Degree - Bussines Administration
Delaware Valley Job Corps
Monticello, NY09.2000
Skills
- Information Security
- Product Knowledge
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Technical Support
Certification
- Sales Essentials Certificate
- Sales Manager Certificate
- Office Administration Certificate
- NYS Food Handlers Certificate
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
IHop Restaurant
08.2023 - Current
Beauty Salon Manager
New You Beauty Studio
01.2015 - 08.2023
Medical Insurance Coordinator
Local 888 Health & Pension Fund
07.2006 - 01.2013
Administrative Assistant
Mount Sinai St. Luke's Hospital
07.2001 - 02.2011
Associate of Arts - Liberal Arts And General Studies
Bronx Community College of The City University of New York
No Degree - Microsoft Office
Bronx Educational Opportunity Center
No Degree - Bussines Administration
Delaware Valley Job Corps
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