Summary
Overview
Work History
Education
Skills
Timeline
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Milton Baker

Athens,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Package Delivery Driver

UPS
Harvey, IL
10.2020 - Current
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.

Assistant Manager

Footlocker
Atlanta, GA
11.2015 - 10.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Information Technology Specialist

Coastal Georgia Center
Savannah , Georgia
04.2018 - 05.2019
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.

Education

BBA - Information System

Savannah State University
Savannah, GA
05.2019

Skills

  • Federal Regulations
  • Customer Accounts Management
  • Customer Service
  • Administration and Reporting
  • Leading Team Meetings
  • Handling Escalations
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Budgeting and Reporting

Timeline

Package Delivery Driver

UPS
10.2020 - Current

Information Technology Specialist

Coastal Georgia Center
04.2018 - 05.2019

Assistant Manager

Footlocker
11.2015 - 10.2020

BBA - Information System

Savannah State University

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Milton Baker