Milton Barnes
ARANSAS PASS,TX
Overview
25
25
years of professional experience
Work History
Retail Parts Professional
Advance Auto Parts
03.2015 - 05.2024
- Participated in ongoing professional development opportunities to expand expertise in the automotive field.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
- Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
- Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Increased sales through effective merchandising displays and cross-selling techniques.
- Contributed ideas during team brainstorming sessions aimed at enhancing the overall shopping experience for our clientele.
- Coordinated with other departments to resolve customer concerns quickly and effectively when necessary.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Wheelchair Technician
Florence Medical Supply
06.2014 - 02.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Tracked and recorded parts and labor costs related to each service call.
- Diagnosed and repaired problems with electrical and mechanical systems.
Automotive Technician
Classic Chevrolet Grapevine
07.1999 - 06.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Repaired and replaced worn and damaged components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Coordinated with parts department to determine availability of necessary components.
- Performed emissions tests according to standard procedures.
Education
Associate Of Applied Science - Criminology
Tarrant County College District
Fort Worth, TX06.1986
Skills
- Cash handling proficiency
- Supply Chain Understanding
- Store maintenance
- Returns processing
- Automotive parts familiarity
- Technical aptitude
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Vehicle operations knowledge
- Verbal and written communication
- Clean Driving Record
- Inventory Management
- Sales Training
- Order Fulfillment
- Supply orders
- Shipping coordination
- Inventory Auditing
- Suggestive Selling
- Cycle counting
- Customer Education
- Product Merchandising
- Display building
- Technical acumen
- Customer Needs Assessment
Timeline
Retail Parts Professional
Advance Auto Parts
03.2015 - 05.2024
Wheelchair Technician
Florence Medical Supply
06.2014 - 02.2015
Automotive Technician
Classic Chevrolet Grapevine
07.1999 - 06.2014
Associate Of Applied Science - Criminology
Tarrant County College District