Milton Casalongue
Oakland,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Logistic Operation Manager
CABJ Inc.
10.2018 - Current
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Accomplished multiple tasks within established timeframes.
Kitchen Manager
Javi's Cooking
03.2012 - 09.2018
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Checked and tested foods to verify quality and temperature.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Leasing Manager
Best Bay Apartments
08.2014 - 08.2016
- Established key relationships with potential leasers and renters.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Collected, completed, and processed lease applications.
- Implemented creative merchandising solutions for vacant spaces, enhancing property aesthetics and generating interest from potential tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed a diverse portfolio of tenants, ensuring timely rent collection and addressing any lease-related issues promptly.
- Led successful promotional events that drove foot traffic towards specialty leased businesses.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Cultivated strong relationships with existing tenants, fostering loyalty and encouraging long-term lease renewals.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Education
High School Diploma -
Berkeley Adult School
Berkeley, CA10.2017
Skills
- Marketing
- Contract Management
- Business Administration
- Performance Management
- Contract Negotiation
- Reliable and Responsible
- Employee Supervision
- Food Safety
- New Construction
- Tenant and eviction laws
- Social Perception
- Maintaining closing ratios
Languages
Spanish
Native or Bilingual
Timeline
Logistic Operation Manager
CABJ Inc.
10.2018 - Current
Leasing Manager
Best Bay Apartments
08.2014 - 08.2016
Kitchen Manager
Javi's Cooking
03.2012 - 09.2018
High School Diploma -
Berkeley Adult School
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