Milton Clafford
Brooklyn,NY
Summary
Skilled in warehouse management and top rate customer service, I excelled at Zoomo by re-securing assets and fostering client relations, demonstrating adaptability and effective conflict resolution. Achieved significant loss prevention, ensuring customer satisfaction and operational efficiency. My proactive approach and strong communication skills drive results and team success.
Overview
17
17
years of professional experience
Work History
Repossession Agent
Zoomo
02.2021 - Current
- Traveled boroughs to re-secure motor bikes that were in default of payment.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
Mover
A1 Service Movers
04.2020 - 01.2022
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Followed safety protocols to prevent accidents and injuries.
- Helped train over 20 new employees in safe practices and warehouse procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Carpet Cleaner
Sears Carpet Cleaning
02.2018 - 04.2020
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Moved furniture weighing up to 150 pounds to prepare homes for cleaning.
- Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
- Supervised supplies in inventory and submitted reorder requests.
Security Officer
Top Flight Security
08.2015 - 01.2018
- Completed full building and grounds patrols every 25-30 min to spot and investigate concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Auto Parts Delivery Driver
Arch Auto Parts
04.2014 - 12.2015
- Safely and punctually delivered auto parts to local automobile stores and customers.
- Checked parts computer for stock items and initiated special orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Loaded truck and properly secured items to prevent damage for deliveries.
Stocker
Kids R Us
01.2012 - 03.2014
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Received new stock and input values into computer system.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Merchandising Associate
Revlon Factory
10.2007 - 07.2011
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas. Increased sales by 10%.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
GED -
NYS Adult Education Center
Brooklyn, NY06.2015
Skills
- Adaptability
- Loss Prevention
- Customer Service
- Delivery Management
- Verbal and Written communication
- Time Management
- Adaptable and Flexible
- Conflict Resolution
Fishing, Singing, Painting, Photography
I strive to connect with nature and keep a visual and documented record of my daily adventures. Fishing is my go to pastime. I feel connected to the water and enjoy the sport of it all. .
Timeline
Repossession Agent
Zoomo
02.2021 - Current
Mover
A1 Service Movers
04.2020 - 01.2022
Carpet Cleaner
Sears Carpet Cleaning
02.2018 - 04.2020
Security Officer
Top Flight Security
08.2015 - 01.2018
Auto Parts Delivery Driver
Arch Auto Parts
04.2014 - 12.2015
Stocker
Kids R Us
01.2012 - 03.2014
Merchandising Associate
Revlon Factory
10.2007 - 07.2011
GED -
NYS Adult Education Center
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