Milton C. Craighead Jr.
Van Buren Township
Summary
I am recognized for my ability to get things done, delivering accurate and timely results in a high-traffic, high-pressure environment. As an Information Technology professional with a background in Financial, Healthcare, and the Judiciary, my experience spans from software consulting to strategy planning. I've demonstrated expertise in IT performance optimization, organizational alignment, and establishing vertical and horizontal communication channels. My work experience includes successfully designing and implementing application delivery and support governance procedures.
Overview
31
31
years of professional experience
Work History
Architect-Technology at Manager Level
Cognizant Technology Solutions
02.2013 - Current
- Presently re-architecting how MFT is performed within Ally Bank’s infrastructure via the use of Axway’s Transfer CFT application for internal file transfers, along with Axway’s Secure Transport used for external file delivery. Utilizing Axway’s PeSIT protocol as the conduit of delivery/connectivity between the two applications. As Electronic File Transfer/Managed File Transfer Administrator with Ally Bank N.A. responsibilities include but not limited to the Set-up and configure of Secure Transport Interfaces, Generate x509 and PGP certificates, Map Workflow through Secure Transport, Create User Accounts and Service Accounts, Create Transfer Sites, Create Shared Folders, Create Managed File Transfer Applications in Secure Transport, Subscribe User Accounts to Applications, Create and configure StandardRouter Applications using Secure Transport, Send and Receive Files using SFTP, SSH, HTTPS, and supported protocols, Tracking Sent/Received files via Secure Transport, create and enable email and notification Alerts and monitoring. Support customizing Transaction Manager events using Secure Transport. Perform Administrative Tasks in Secure Transport. I’m tasked with all phases of software development, including design, coding, testing, debugging, implementation, deployment, and support of the EFT/MFT application. Collaborate with Mainframe and other server administrators to set up internal processes for data flows. Ensure that Secure Transport solutions are configured for the highest availability.Responsible for supporting and maintaining documentation processes and configuration for the MFT environment.
Insight Global / Blue Cross Blue Shield
08.2015 - 12.2016
- Responsible for providing technical leadership, analysis, and design facilitation across business, information, technical, and solution viewpoints and enterprise architecture. Performs top-down, order-of-magnitude estimates for technology development and operational activities. Develop and refine order-of-magnitude estimating models based on previous project actual costs and trends to improve estimate accuracy. Provide Subject Matter Expert (SME) services to individual projects in the areas of architectural and technology selection decisions. Develop and integrate technology acceleration and innovation processes with overall project management practices, E2E processes, and the software development lifecycle.
- Responsibilities Include
- Analyze objectives and goals to identify common patterns, leverage points, and consistent business needs across multiple business units and initiatives. Develop reference architectures and models for the major architectural domains: business, information, technical, and system architectures. Define multi-year architectural evolution and roadmaps for major products that align with the reference architectures.
- Analyze the business strategy of business units to define an IT strategy and enterprise architecture that enables the successful execution of the business strategies. Break down business objectives and strategies into technical initiatives spanning multiple programs, projects, products, and releases.
- Serve as expert-level advisor to business and IT management on architectural and technology topics, best practices, risks, and opportunities. Represent BCBSM’s architectural vision and strategic technology positioning at Association, Plan, and Industry-wide forums and events. Write and publish whitepapers and positioning documents that represent BCBSM’s vision and opinion on architectural and technology topics of system-wide and industry-wide significance.
- Define architectural and technology standards. Establish Architecture Assurance processes and integrate them with the Association's overall project management practices, E2E processes, and software development lifecycle. Operate the BCBSM Architecture Review Board (ARB) as part of the Architecture Assurance process. Develop architectural templates and other standard artifacts to facilitate the Architecture Assurance process. Follow good documentation practices, including producing and managing formal artifacts, as well as writing clean, readable, and standards-compliant architectural artifacts.
- Provides clear direction, coaching, and support to business and technical staff on project teams. Recommend, define, and establish cross-functional organizational structures that facilitate the successful achievement of architectural consistency and business alignment.
Senior Consultant
Axway, Inc.
06.2006 - 01.2013
- Provide consultancy around Axway EDI/EAI application suite involving application installation, upgrades, performance, testing, tuning, and application problem identification through resolution, focusing primarily but not exclusively on the following clients: Blue Cross Blue Shield of Michigan, Blue Cross Blue Shield of Arizona, Boehringer-Ingelheim, APL, Hewlett Packard, McKesson, Cardinal Health Care, United States Postal Service, Coca Cola, Kimberly Clark, Kraft Foods, AstraZeneca, AmerisourceBergen, including scrubbing HL7, CCD CDA, ePrescribe, CROWNWeb and ADT files for One Health Port HIE implementation.
President / Owner, Information Technology Consulting
Craigheadi I.T. Consulting Services
05.2002 - 04.2006
- Craigheadi IT Consulting Services is a full-service consulting firm specializing in offering I.T. consulting services - from Systems Integration, Network, Oracle 7, 8i, 9i & RDB Database, OpenVMS or Tru64UNIX System Design to Implementation, Maintenance, Performance Tuning, Capacity Planning and Support. An organization that provides total solutions to the needs of a diverse applicant and client base by utilizing Information Technology to improve customer satisfaction.
Systems Analyst Technical Lead
Blue Cross Blue Shield of Michigan
03.2005 - 12.2004
- Individuals in the Systems Analysis job family are responsible for planning, developing, testing, and implementing IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. They identify and communicate business needs and translate business requirements into technical systems and functional specifications. Systems Analysts determine if internal or external solutions exist or whether new solutions are feasible. They map process flows and must determine if these solutions impact existing work processes and systems, as well as ensure proper integration, testing, and system/user documentation. They are also responsible for providing input surrounding “buy vs. build” decisions for possible IT system solutions. Systems Analysts must have a working knowledge of the business area that they support. They need a solid understanding of the client’s existing business processes, the key drivers, and measures of success, and the short- and long-term direction of their business and technology. In addition, a strong understanding of the customer’s overall IT architecture is required to assess the issues and implications of the proposed system and hardware solutions. Systems Analysts must be innovative in identifying, proposing, prototyping, and overseeing the execution of IT system solutions. They require strong analytical, technical, and communication skills. They must be able to build collaborative relationships and negotiate requirements across multiple groups.
- Responsibilities Include
- Leads one or more project teams and provides technical expertise for enterprise-wide/business-critical processes/ systems.
- Projects are highly complex and require design or integration of technical solutions that cross multiple functions in the business.
- Defines project scope, approach, and types of resources required.
- Participates in short- and long-term planning sessions with clients to improve business processes.
- Provides recommendations for prioritization of IT initiatives based on business needs, IT workload, and budget.
- Reviews, analyzes, and finalizes the cost estimate plan for the team/systems
- Coordinates communications between technical teams and third parties.
- Serves as a liaison between business partners and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
- Technical Requirements/System Specifications:
- Participates in the evaluation, selection, and application of new and emerging tools and techniques.
- Recommends technical solutions to address business needs or improvement.
- Ensures compliance with the organization’s technology standards.
- Ensures completeness of technical requirements and functional architecture analysis for the design implementation of system business solutions.
- Identifies gaps or issues.
- Participates in IT project steering committees and is involved in the design phase of new system initiatives.
IT Management Consultant
SER, Metro – Detroit
07.2003 - 12.2003
- Interfaced with management to promote IT strategies and technologies to accomplish businessobjectives.
- Analyzed complex business needs presented by user community to ensure proposed technicalsolutions align with business objectives.
- Performed liaison duties between IT and management to foster an increased understanding of IT operating capabilities in the areas of systems design, modifications, network design, and network modifications or troubleshooting.
- Responsible for ultimate recommendation on hardware and software purchases.
- Responsible for positive negotiation outcome with vendors on behalf of the company to ensurecost effective purchasing decisions. Maintained vendor contacts.
- Subject matter expert on the team responsible for the design and implementation of Windows 2000Active Directory Services Infrastructure, including the creation and Administration of Oracle &MS Access databases and applications.
- Prepared progress reports to inform management of project status and or deviation from goals.
- Responsible for providing highly available and secure data throughout the company’stechnology and communication infrastructure and software applications.
Deputy Administrator for Information Technology
Third Judicial Circuit Court
02.1999 - 04.2002
- Provided leadership and direction to Telecommunications, Network Helpdesk/Desktop Support,Database, and System Administration managerial staff.
- Senior Oracle 7, 8i, 9i, and Oracle Rdb Database & System Administrator on UNIX, OpenVMSsystems.
- Evaluated and advised utilization of application development tools, Operating System (Linux,UNIX, etc.), Network OS, Web Servers, and database/database application development software (Oracle Developer, IAS), Firewall/VPN software.
- Evaluated/advised purchasing of network servers, mid/mainframe, network switches and routers, network appliances (firewall, VPN, SAN, etc.), desktops, printers/faxes/scanners/copiers, imagingand telephony equipment.
- Established protocols for acquisition, installation, and use of the Court’s desktops (COE), LAN/WAN, production application systems, telephony, and telecommunication devices.
- Managed project upgrading network infrastructure: retrofitting copper backbone with fiber, replacing network hubs with switched technology, and upgrading all Novell servers from version4.1 to 5.1.
- Negotiated and approved all IT-related software/hardware maintenance support contracts.
Database Administrator
Third Judicial Circuit Court
02.1996 - 04.1999
- Administrator of Oracle 7, 8i, 9i, and Oracle Rdb databases on Sun, Compaq Alpha, and OpenVMS systems.
- Performed all facets of administrative tasks: database modeling, logical and physical design, implementation, security, backup/recovery, monitoring and tuning, and configuring client/server database connectivity.
- Upgraded Oracle database software on Sun, Compaq Alpha, and OpenVMS systems.
- Upgraded Oracle application development tools (Designer, Developer, and IAS).
- Performed all maintenance & configurations on the database and client desktops.
System Administrator
Third Judicial Circuit Court
12.1994 - 04.1999
- Performed all system administrative tasks, including installation, configuration of OS, performance management and tuning, system maintenance, security management, backup/recovery management, cluster management, and end-user support.
- Recommended/established protocol for system use and services.
- Established policies and schedules for system OS upgrades and software installations.
- Implemented server configurations and production roll-out protocol.
- Implemented change management protocol for new software/hardware installation.
- Implemented version control protocol for application development environment (development/test/production) utilizing Compaq layered product CMS/MMS.
Education
Bachelor of Science -
Long Island University
Brooklyn, NY01.1986
Skills
- SQL, PL/SQL, Unix shell script (ksh, bash)
- XML, IBM MQ, FTP, SMTP, POP3, HTTP/S, X12, EDIFACT
- Oracle 7, Oracle 8i, Oracle 9i, Oracle Rdb, Oracle 10, Oracle 11, SQL Server, MySQL
- Synchrony Gateway Interchange, Secured Transport, Insight/TAM, Provisioning Framework, Sentinel, XIB, CFT, CSOS, ePedigree, B2Bi, CAE, Lotus Notes, CAD, CFD
- IBM AIX, HP-UX, Sun Solaris, Windows NT/2K, CentOS, SUSE, OpenSUSE, UBUNTU, Red Hat, OpenVMS
Timeline
Insight Global / Blue Cross Blue Shield
08.2015 - 12.2016
Architect-Technology at Manager Level
Cognizant Technology Solutions
02.2013 - Current
Senior Consultant
Axway, Inc.
06.2006 - 01.2013
Systems Analyst Technical Lead
Blue Cross Blue Shield of Michigan
03.2005 - 12.2004
IT Management Consultant
SER, Metro – Detroit
07.2003 - 12.2003
President / Owner, Information Technology Consulting
Craigheadi I.T. Consulting Services
05.2002 - 04.2006
Deputy Administrator for Information Technology
Third Judicial Circuit Court
02.1999 - 04.2002
Database Administrator
Third Judicial Circuit Court
02.1996 - 04.1999
System Administrator
Third Judicial Circuit Court
12.1994 - 04.1999
Bachelor of Science -
Long Island University