Summary
Overview
Work History
Education
Skills
Timeline
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Milton Fernandes

Summary

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Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Overview

27
27
years of professional experience

Work History

Fulfillment Center Associate

Amazon
12.2023 - Current

Clerk / Cashier / Manager

Convenice Store & Gas Station (Multiple Locations)
07.2008 - 10.2023
  • Helping customers find products in the store, answering their questions, and making recommendation.
  • Managing the inventory and making sure products are arranged and replenished regularly.
  • Ensuring the gas station and convenience store are clean, safe, and organized for customers.
  • Encouraging customers to buy additional products (e.g., snacks, drinks, car accessories) or participate in store promotions.
  • Handling cash, credit/debit card payments, and possibly mobile payments for fuel and in-store purchases.
  • Assisting customers with questions, providing receipts, and offering additional services like loyalty programs or promotions.
  • Using the point-of-sale (POS) system to record sales, including fuel and convenience store items.
  • Was responsible for keeping an eye on low stock items in the convenience store or placing orders for new products.
  • Hiring, training, scheduling, and supervising cashiers, clerks, and other workers. Ensured that employees follow safety procedures, deliver good customer service, and meet performance expectations.
  • Monitoring stock levels, ordering supplies, and ensuring products are available for sale in the convenience store. was responsible for fuel supply and ensuring the station never runs out of fuel.
  • Addressing customer complaints or issues, ensuring customers are satisfied, and managing any disputes that might arise.
  • Handling cash deposits, reconciling daily sales, managing budgets, and sometimes overseeing payroll.
  • Ensuring that all safety protocols are followed (especially in handling fuel), complying with local laws and regulations, and maintaining health and safety standards.
  • Ensuring the gas station is clean and well-maintained, including pumps, restrooms, and convenience store areas. Managers may also be involved in maintaining or scheduling repairs for the physical infrastructure.

QA/QC Coordinator and Document Control Officer

Consolidated Contractors Company, CCC
12.2004 - 07.2007
  • Spearheaded proactive problem-solving initiatives by engaging with relevant departments to identify potential issues before they arose.
  • Coordinated suppliers'' assessments for compliance with regulatory requirements, fostering strong partnerships built on trust in meeting high-quality standards consistently across sources.
  • Implemented process improvements based on data analysis, resulting in enhanced operational efficiency and reduced waste.
  • Conducted regular reviews of existing QC procedures to identify areas for improvement and implement the necessary changes.
  • Enhanced product quality by implementing thorough inspection processes and coordinating with production teams.
  • Maintained compliance with industry standards, ensuring adherence to guidelines and best practices.
  • Assisted project managers in devising test plans and schedules, ensuring that all deliverables met desired quality benchmarks before final release.
  • Recorded, analyzed, and distributed statistical information.
  • Inspected products and worker progress throughout production.
  • Streamlined workflow for increased efficiency, conducting regular audits and implementing corrective actions.
  • Managed documentation of all quality control activities, guaranteeing accurate records were maintained for auditing purposes.
  • Conducted root cause analyses for defects, implementing preventive measures to minimize future occurrences.

F&B Steward

Holiday Inn / Nanu Resort / Renaissance Goa Resort
06.1998 - 03.2004
  • Cleaning and Maintaining the Kitchen and Dining Areas
  • Assisting with Stock and Inventory
  • Supporting the F&B Team
  • Ensuring Health and Safety Compliance
  • Guest Assistance

Education

AutoCAD 2D & 3D

International Computer Science Academy
Kuwait
03-2006

PC Maintenance

High Studies Institute
Kuwait
07-2004

Bachelor of Commerce - Accounting And Finance

Shree Damodar College Vidya Vikas Mandal
GOA
03-2002

Pre - Sea Course For Catering Ratings - Passenger Ship

Nusi Maritime Academy
GOA
12-2001

Diploma in Hotel Operations And Management -

Falcon Institute of Hotel Management
GOA
04-2001

Diploma in Computer Application -

Softcore Computer Education Center
GOA
12-1999

Skills

  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Decision-making
  • Calm under pressure
  • Organizational skills
  • Dependable and responsible

Timeline

Fulfillment Center Associate

Amazon
12.2023 - Current

Clerk / Cashier / Manager

Convenice Store & Gas Station (Multiple Locations)
07.2008 - 10.2023

QA/QC Coordinator and Document Control Officer

Consolidated Contractors Company, CCC
12.2004 - 07.2007

F&B Steward

Holiday Inn / Nanu Resort / Renaissance Goa Resort
06.1998 - 03.2004

AutoCAD 2D & 3D

International Computer Science Academy

PC Maintenance

High Studies Institute

Bachelor of Commerce - Accounting And Finance

Shree Damodar College Vidya Vikas Mandal

Pre - Sea Course For Catering Ratings - Passenger Ship

Nusi Maritime Academy

Diploma in Hotel Operations And Management -

Falcon Institute of Hotel Management

Diploma in Computer Application -

Softcore Computer Education Center

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Milton Fernandes