Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
Milton Gamez
Account Manager
Bakersfield,CA
Summary
Overview
15
years of professional experience
Work History
Sonsray Machinery
Account Manager
10.2021 - 12.2023
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Booth Machinery
Sales Representative
03.2018 - 10.2021
Job overview
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Surpassed the Sales Goals.
Leos Burger
Manager
07.2008 - 02.2018
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Kern Machinery
Parts Specialist
01.2015 - 11.2017
Job overview
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Education
Bakersfield CollegeBakersfield, CA
No Degree from Fire Technology
University Overview
3.5 GPA
- Continuing education in [Business Management]
West High SchoolBakersfield, CA
High School Diploma
05.2010
University Overview
- [3.5] GPA
- Extracurricular Activities: [Work Permit]
- [ASB] Senior Class Rep.
Skills
- Account Development
- Customer Service
- Complaint Management
- Brand Management
- Customer Rapport
- Upselling
- Fast Learner
- Goals and Performance
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Sonsray Machinery
10.2021 - 12.2023
Sales Representative
Booth Machinery
03.2018 - 10.2021
Parts Specialist
Kern Machinery
01.2015 - 11.2017
Manager
Leos Burger
07.2008 - 02.2018
Bakersfield College
No Degree from Fire Technology
West High School
High School Diploma
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